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New Contributor
Posts: 3
Registered: ‎09-21-2010
My Device: Blackberry Pearl 3G 9100
My Carrier: Telstra
Accepted Solution

Uncaught Exception Errors

Hello,

 

I am desperately hoping that someone can help!!

I have a BB Pearl 3G with BBOS6

 

I was in the process of updating some apps (Whatsapp, BBM). The phone asked to reboot, I said that was fine.

When it had completed its reboot the email, sms and browser icoms no longer worked (I would click on them and nothing would happen at all) and the phone would freeze.

 

The error messages I am getting are:

 

Uncaught exception: Application net_rim_bb_messaging_app(78) is not responding...

and

Uncaught exception: Application net_rim_bb_browser_daemon(96) is not responding...

 

Once I managed to get the Error 523 reset which I did but this did not help.

 

I have tried several hard resets (taking out the battery when the phone is on, have left it out for several hours and then replaced it) all to no avail.

 

I am unable to find any reference to these errors online.

 

Does anyone have a solution???

Please help!!!

 

Nicla

Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Uncaught Exception Errors

Hi and Welcome to the Community!!

 

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:

 

Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If it won't boot up cleanly, then you may need to try Safe Mode:

 

 

 

    • KB17877 How to start a BlackBerry smartphone in safe mode

There might be an updated code set from the carrier -- check them via this portal:

 

The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:


  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone



The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

 

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎09-21-2010
My Device: Blackberry Pearl 3G 9100
My Carrier: Telstra

Re: Uncaught Exception Errors

Hi,

THANK YOU!!
I ended up going through several cycles of hard restarts and updated some apps etc again with the phone plugged into the computer and it seemed to fix everything. I think the offending app was a bad update of App World which I re-installed.
My BB is now working very well again!!

Thanks again for your help!!
Highlighted
Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Uncaught Exception Errors

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎01-03-2014
My Device: 9360 curve
My Carrier: curve

Re: Uncaught Exception Errors

Hi, I'm also suffering from similer problems. So would it be a wise idea to clear the log or should I just leave it as is?
Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Uncaught Exception Errors

Hello,

It would be a wise idea for you to read what is in this thread, as well as others (since this thread is rather old), so as to educate yourself into the various issues surrounding this problem. No one but you can make the decision as to what to do...and your decision will be "best" if you have the most information you can find on the issue available to you. And you find that here on this site, via the "search" function.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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