02-16-2011 01:57 PM
My BB 8220 flip has always had battery problems. Lately the battery dies after only 8 hours in standby mode. The last time it died was two days ago, and after four hours of charging it finally turned back on - only to have the error 'Uncaught Exception: java.lang.NullPointerException' showing on the screen. I have noticed that now the Call Log does not work for Incoming, Outgoing and Missed calls. The SMS has also mysteriously disappeared so I am unable to send and receive texts. My address book is still intact. I don't have a data plan so I do not have any extra applications on the phone, simply what it came with. I have tried to reboot (removing battery) a few times, but the error has not fixed itself.
Any simple ways to fix this error, or is my phone beyond repair?
Solved! Go to Solution.
02-16-2011 02:08 PM
Hi and Welcome to the Forums!
Given your description, I advise an OS reload or upgrade. From a PC, you can install any OS package to a BB via this procedure:
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
02-16-2011 02:15 PM - edited 02-16-2011 02:17 PM
HI and welcome to the forums!
Try the steps in the article below for resolution.
KB20476 Contact with an SMS number in the email field causes NullPointerException when opening the SMS application if there messages from that contact.
(Sdgardne types faster than I!)
02-16-2011 02:49 PM
Which software should I download? (Sorry, I don't usually do stuff like this so I am very unsure).
My phone's current software is v22.214.171.124 (platform v126.96.36.199). There are two options to downlaod, I presume I should choose v188.8.131.522 (Multilanguage, platform: 184.108.40.206)?
02-16-2011 05:22 PM
I would recommend getting the latest software from your vendor to take advantage of new features
and fixes for older software bugs.
02-17-2011 09:25 AM
I've connected on now I receive the following message:
The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer. Contact your wireless provider or system administrator.
02-17-2011 10:29 AM
You need to download your device software and install it on the PC so the desktop will find it.
Make sure you select to save the file when downloading, then click on the file it's self extracting.
02-17-2011 10:45 AM
Just downloaded it again - Unforunately it tells me that there is an error, then that the software is not compatible with my device. Should I try a different download?
02-17-2011 10:48 AM
Please tell me where you are down loading the file from what link are you using.
Also what version of device OS are you trying to download.