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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-22-2013
My Device: Blackberry 9220
My Carrier: Vodafone

Uncaught Exception

every time i restart my blackberyy i got "Uncaught Exception: UUID Must Be 36 Characters Long"

Can anyone please assist me or provide information for a resolution?




Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Uncaught Exception

Hi Niranjan-98137


Welcome to BlackBerry Support Forums



Those erros are are related to any application that you have Installed on your device,On your Homescreen if you hold alt and type lglg it will show you those event log, you have to scroll down to see this error and with which application it is related. Deleting that application may fix this error. Or first do a backup of your device then delete any third party aplication from your device one at a time and see if that error disappear.


KB29215 : How to view event logs on a BlackBerry smartphone


If that fails then first do a backup of your device and you have to Updating / Reloading your device OS  which will fix this error.to do that refer to this Knowledge Base :


KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows


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