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New Contributor
Posts: 8
Registered: ‎05-27-2008
My Device: Not Specified

Uncaught exception: DSSMA:invalid state (5):14

I have a new 8830.  A few days after I set it up to receive emails I started getting this message everytime I try to open the messages applications (to SMS or retrieve messages ) or the email application and I cannot access either.  Any ideas? Thanks.
Super Contributor
Posts: 251
Registered: ‎04-01-2008
My Device: Z10
My Carrier: Telus

Re: Uncaught exception: DSSMA:invalid state (5):14

Popping out the battery is a short term fix, if the problem persists, you may need to wipe and reload the handheld software. 

 

See BlackBerry KB10859: 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10859

posted by DigitalFrog
________________________________
WARNING: May contain traces of nuts.
New Member
Posts: 1
Registered: ‎06-05-2009
My Device: Not Specified

Re: Uncaught exception: DSSMA:invalid state (5):14

I had the same issue this morning and tried the battery pull, that didn't work for me. I came up with a solution that did work, but involves deleting your current messages, which would happen anyhow if you did a re-format on the phone. The problem happens when you get a corrupted email on your phone. You need to delete it to fix the issue.

 

1. If you get this error, chances are your messages folder will be screwed up. Go to your icon for your email folder.

2. Click MENU, OPTION, EMAIL RECONCILIATION, and see what is set for DELETE ON. If it is on PROMPT or or HANDHELD, you are good for the next step. if it is on MAILBOX & HANDHELD, you may want to change your setting. Depending on how your email is setup to respond to deleted messages, deleting on your blackberry may cause it to be deleted on your email account.

3. After saving the changes, go back to the list of emails. Go to the very top by hitting 'B' on your phone.

4. Click MENU, DELETE PRIOR, and his YES if needed. (it also may ask where you want to delete, hit MAILBOX). 

5. After this, you should be able to go back to your MESSAGES folder and it should work properly. This is not the full fix. I tried restarting my phone after this step and still had this issue re-occur afterwards. SO please follow the next step. Otherwise you'll have to repeat the steps above to get a normal working MESSAGE folder again to perform the next step.

6. Go to your MESSAGES icon, and do the same thing again. Click MENU, DELETE PRIOR, and his YES if needed.

7. After this, restart your phone using QUICKPULL V2. If you don't have that, you can download it via blackberry app world (mobile.blackberry.com).

 

If that doesn't work, then you might have to do a re-format. 

New Contributor
Posts: 5
Registered: ‎01-09-2010
My Device: Pearl 8100
My Carrier: ATT

Re: Uncaught exception: DSSMA:invalid state (5):14

my e-mail / internet is not activated on my Blackberry Pearl 8100. Been out of work for a while and had to shut it off, but last night after texting alot! I get this error message and now cannot send or receive e-mails. What the heck have I done? and how do I fix it? Thanks, Lifeis4smiling
New Contributor
Posts: 5
Registered: ‎01-09-2010
My Device: Pearl 8100
My Carrier: ATT

Re: Uncaught exception: DSSMA:invalid state (5):14

This error happens in my sms / mms text messaging area.  Cannot send or receive now. Help? Blackberry Pearl 8100.  No internet activated as I have been out of work and had to turn it off.  Lifeis4smiling