05-22-2012 10:42 AM
Hi, I have a 9000 bold BB. After a software upgrade this message appaire on my BB: Uncaught exception: java.lang.NullPointerException. I can't write message or call. I try to use Desktop Software but now doesn't work. Any help? Pleaseeeee
06-25-2012 03:26 PM
We suggest that you perform a clean reload of your BlackBerry® Device Software to address the "Uncaught exception: java.lang.NullPointerException" error message you are receiving on your BlackBerry® Bold™ 9000 smartphone. For more information on this procedure see the following article:
How to perform a clean reload of the BlackBerry Device Software - http://www.blackberry.com/btsc/KB11320
If this fails to resolve the issue, please contact your point of sale for options.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
08-14-2012 02:39 PM
I received this same error message after performing an update & was told that after trying to backup, delte & restore didn't work that I would have to return the phone for a new one. The phone is less than a month old & this is what I have to deal with? I used blackberries for 6-7 years now & this is the last straw. The constant rebooting not initiatied by me, the delays in sending emails, etc. I finally went to the iphone & will use a blackberry again. This is the latest version of the BOLD as well.