02-22-2013 03:22 PM
I downloaded the Blackberry World update to my Torch 9800 and now have the error "Uncaught exception: java.lang.NullPointerException"
Can anyone advise on how to correct this?
02-22-2013 03:41 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
02-22-2013 05:09 PM
I just ran it through safe mode and checked the settings of all the apps and it still had the error when I rebooted it.
To provide more detail on when it happened - a phone call came in while it was updateing BB World and the system froze, requiring a reboot to start again.
Hopeuflly that helps diagnose the problem.
02-22-2013 05:20 PM
Wait...so the problem did not present while in Safe Mode, but did again after returning to normal mode? If so, then it's one of your 3rd party apps that is the culprit.
From your description, it's likely AppWorld itself (odd, but that's what it looks like). To determine, try this process:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
02-22-2013 05:56 PM
It was a great idea, but the problem continues. I wonder about using the desktop manager and deleting and reinstalling all of the third party apps. Do you think that is worth the effort.
02-22-2013 06:06 PM
02-22-2013 06:22 PM