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08-27-2008 09:34 AM
Please does anybody know how to handle this error: Uncaught exception: java.lang.NullPointerException
when it is up, i can't see my call out log and my BB refuse to ring out.
08-27-2008 10:06 AM
Cause of the issue
The device software or software application component has failed, or there is corrupt data from a wired or wireless synchronization.
Clear the Address Book database on the device.
ref:Doc ID : KB04469
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06-25-2009 09:55 AM
I went through this proicess (about an hour) and stil have the same issue when hit the end call button.
Uncaught exception: java.lang.NullPointerException
Any more suggestions?
06-25-2009 12:45 PM
Try a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation.
If that fails, then the next recommended recovery is reloading the OS from scratch on the device...
07-08-2009 02:59 PM
I did all this but then could not synchronize my contact list with the correct translator in Intellisync and I could not Configure PIM - so I lost all my contacts !
When I click on synchronize and address book - it asks which application I want to use - but my contacts are not in any other programme (ie: Outlook or anything else)
I did a back up before I started but I do not know if I can restore my data as I don't know if it contains the corrupt data which is causing the problem so I my only choice is to re-enter all my contacts ....
Any help would be much appreciated.
10-26-2009 01:06 PM
okay, i get this same error, but its only when I try to change my twitterberry info. I've tried reinstalling it and everything but it still does it. Anyone know how to fix it?
10-27-2009 08:02 PM
Not sure if this will help anyone but one of your users rec'd the same msg and was missing the Mail icon. Pulling the battery did nothing so moved to deleting the user from our Blackberry Enterprise Server ("BES" v 18.104.22.168) and re-adding. The BES recognized the device but would not "activate." Contacted AT&T found out the user had "BB Data Personal" plan instead of BB Enterprise plan. Changed user back to Enterprise plan, spoke with BB Data team, advised to manually send registration request, and the pull battery (again). Device (Bold) started up, missing icons were back, and the device was activated on the BES. Issue resolved. Hope this helps someone. Thanks.
11-04-2009 11:54 PM
HELP PLS. having this issue. was surprised when i woke up. you said to reboot using ctrl alt del .. which button is the ctrl? i cannot find it on my bb bold?
04-13-2010 11:34 AM
HELP!! I appear to have this problem except for my phone is just blocked on this message and I can not do anything on my blackberry. The messages are coming through as I hear them but I can not get passed this screen. I have tried taking my battery out and that doesnt work. PLease help!