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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎10-28-2012
My Device: Torch
My Carrier: AT&T

Unhappy with my torch

Hello all,


I am extremely unhappy with my torch. I bought it about 7 months ago and its battery lasts less than a day. It freezes all the time. I have done all the updates etc. but it did not help. 


Does anybody know how the warranty works? Can I return it or what can I do to make it fixed?



Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Unhappy with my torch

To remedy the battery situation, have a look at this article and make use of as many of the tips as possible:


www.blackberry.com/btsc/KB14320 .


To resolve the freezing, make sure to do regular battery pulls.  To do that, remove your battery while your phone is powered on then replace it.



I hope my suggestions help you.  Smiley Happy

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