Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 2
Registered: ‎10-28-2012
My Device: Torch
My Carrier: AT&T

Unhappy with my torch

Hello all,

 

I am extremely unhappy with my torch. I bought it about 7 months ago and its battery lasts less than a day. It freezes all the time. I have done all the updates etc. but it did not help. 

 

Does anybody know how the warranty works? Can I return it or what can I do to make it fixed?

 

 

Highlighted
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Unhappy with my torch

To remedy the battery situation, have a look at this article and make use of as many of the tips as possible:

 

www.blackberry.com/btsc/KB14320 .

 

To resolve the freezing, make sure to do regular battery pulls.  To do that, remove your battery while your phone is powered on then replace it.

 

 

I hope my suggestions help you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.