Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎05-26-2012
My Device: Pearl 9105
My Carrier: vodaphone
Accepted Solution

Unidentified Subscriber, how to fix it?

I have been happily sending and receiving texts, I am with Vodaphone PAYG.  Last night and this morning attempts to send a text are met with a red cross and the words unidentified subscriber, at the bottom of my unsent message.

 

I am able to send and receive texts with Blackberry Messanger, but most texts I send are with vodaphone.

 

Does anyone have an answer to this please, as I feel awful not being able to reply to texts.

Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unidentified Subscriber, how to fix it?

Hi and Welcome to the Community!

SMS is part of your voice-level services, not part of your data-level services. In any event, you need to talk to vodaphone about it.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Contributor
Posts: 2
Registered: ‎05-26-2012
My Device: Pearl 9105
My Carrier: vodaphone

Re: Unidentified Subscriber, how to fix it?

Thank you for your response, will do.