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New Contributor
Posts: 2
Registered: ‎07-22-2013
My Device: Bold 9900
My Carrier: Orange

Uninstall problem_Blackberry Desktop Software 7.1

Hi,

 

I have a problem about Desktop Software 7.1.0.41 uninstall.

Here the error message (in french) :

 

Il existe un problème avec ce logiciel Windows Installer. un programme faisant partie de l'installation n'a pas été exécuté correctement. Veuillez...

...Action

UnregisterBbDevMgrPs64.dll.07D232B6_7904_4970_8B22_8FA9BF96DD63, emplacement :

C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\...\BbDevMgrPs64.dll"

 

It's on a PC, Windows 7 Pro x64 SP1.

Somebody can help me ?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Uninstall problem_Blackberry Desktop Software 7.1

Hi julien_nirwana,

 

Welcome to the support community!

Since the error seems to refer to an issue with the Windows Installer, I would recommend having a look through the following KB article. http://blackberry.com/btsc/KB04995
If that doesn't help, can you please let me know in detail what happens?

 

I look forward to your response.


-FS


 


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New Contributor
Posts: 2
Registered: ‎07-22-2013
My Device: Bold 9900
My Carrier: Orange

Re: Uninstall problem_Blackberry Desktop Software 7.1

Hi FrankieS, thanks for your answers...

I'm sorry but I've the same problem. I'd tried to unregister/register msi without succes Smiley Sad

 

I'll burn my PC.

Anyway, I've other problem.

Tonight, I'll reinstall my OS.

 

Thanks for all.

Best regards, Julien.