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New Contributor
Posts: 2
Registered: ‎09-13-2012
My Device: Bold 9900
My Carrier: AT&T wireless

Unintentional dialing

My BB 9900 seems to be dialling a number unitentionally - I have even removed the number from my address book, call history etc - it still seems to find the number and dial it - what is the issue ?

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Unintentional dialing

Odd.  Have you tried a battery pull?  Are you using any third party caller id apps?  Does it happen randomly or every so often?  I recommend reporting this to your carrier or even going to to the store so a tech can take a look.

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New Contributor
Posts: 2
Registered: ‎09-13-2012
My Device: Bold 9900
My Carrier: AT&T wireless

Re: Unintentional dialing

I have tried the battery pull - still happening - dials it every so often - about once a day or once in 2 days

 

Is there some way to reset the phone settings to original ?

 

 

Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Unintentional dialing

Yes, kryptos guide is pretty good:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

In addition to doing a backup, I recommend that you also setup blackberry protect before reloading the software.

http://us.blackberry.com/apps/blackberry-apps/protect.html

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________