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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-23-2012
My Device: BlackBerry Bold 9790
My Carrier: koodo

Unlock button cracking

I have a blackberry bold 9790 and I've not had it for a year yet and its already showing wear from just use. The unlock button has two rather large cracks forming around each side of the lock icon and they are now growing closer. My concern is that they will connect and in turn I would have a huge hunk of phone missing. I bought the phone outright and was wondering if there's anything that can be done about this crack? Is it normal? What should I do?
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unlock button cracking

Hello ashleymm and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are having hardware issues with your BlackBerry® Bold™ 9790 smartphone.


You will want to contact your point of sale for hardware investigation and for questions with warranty. 


Hope this answers your question.



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New Member
Posts: 1
Registered: ‎03-03-2013
My Device: Bold 9790
My Carrier: O2

Re: Unlock button cracking

I bought my bold 9790 last Summer for my birthday on pay as you go. 3 months later a crack deleloped on the unlock button. I went back to the O2 store and sent it off for repair. I then recieved a brand new device. Now 4 months later the crack has reappeared on this new device. I am very frustrated and dissatisifed with the product. I have now sent it for repair once again and to be quite honest I would rather have my money back. Annoyingly they are refusing to do this and so I have no choice but to get it replaced again as I would lose out on £300 for a fault that is not even mine. If this crack does develop on the next new device I recieve, I will ensure that I do get a refund or an exchange. I have been a blackberry customer for over 3 years and now I am thinking twice to buy another Blackberry again. VERY DISSAPOINTED.