12-11-2013 02:01 PM
My BBM just stopped working today for reasons unknown to me. It will always show an X instead of the D or R sign. it worked fine this morning. I called my new network provider 'koodoo' and they couldnt figure out what went wrong either. I have been using the phone with the new provider for over 5 months now so I dont know if anyone can suggest what I can possibly do.
12-11-2013 11:09 PM
Hi and Welcome to the Community!
Assuming you did nothing special to get this device to work on your new network, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support...consider, you pay them for your services, which makes them responsible for all formal service-related support. Plus, only they can look at their systems and only they can escalate you formally up to BlackBerry if that's needed.
Sadly, I do have one further thought...if you did nothing when you changed networks, then it's actually possible that you were using BIS services from Rogers, but via the Koodoo network for all of these months. Since Rogers was not getting paid for providing those services, they may well have cut them off finally. And it would then fall right back to Koodoo to provide you the services you are paying them for.