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New Member
Posts: 1
Registered: ‎12-11-2013
My Device: BB 9900
My Carrier: rogers

Unlocked 9900 from Rogers network stopped sending bbm messages

My BBM just stopped working today for reasons unknown to me. It will always show an X instead of the D or R sign. it worked fine this morning. I called my new network provider 'koodoo' and they couldnt figure out what went wrong either. I have been using the phone with the new provider for over 5 months now so I dont know if anyone can suggest what I can possibly do.



Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Unlocked 9900 from Rogers network stopped sending bbm messages

Hi and Welcome to the Community!


Assuming you did nothing special to get this device to work on your new network, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support...consider, you pay them for your services, which makes them responsible for all formal service-related support. Plus, only they can look at their systems and only they can escalate you formally up to BlackBerry if that's needed.



Sadly, I do have one further thought...if you did nothing when you changed networks, then it's actually possible that you were using BIS services from Rogers, but via the Koodoo network for all of these months. Since Rogers was not getting paid for providing those services, they may well have cut them off finally. And it would then fall right back to Koodoo to provide you the services you are paying them for.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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