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New Member
Posts: 2
Registered: ‎06-21-2013
My Device: 9320
My Carrier: o2
Accepted Solution

Unopened e-mail icon

I have an unopened e-mail icon showing 137 unopened e-mails and when I go to my emails I have one unopened e-mail. I have deleted all other e-mails from the inbox. I only have one e-mail account. How do I remove these unopened e-mails.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unopened e-mail icon

Hello Worthy1961

 

Welcome to BlackBerry Support Forums

 

 

On your Homescreen Open your main message box > Highlight any date or say today > Press the Menu Key > Click on  " Mark Prior Read " , then perform a battery pull restart by removing the battery while your device is Powered On , wait for a min. then reinsert it back . After reboot please check if problem resolves.

 

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New Member
Posts: 2
Registered: ‎06-21-2013
My Device: 9320
My Carrier: o2

Re: Unopened e-mail icon

Worked a treat! Thanks
Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Unopened e-mail icon

You're most Welcome .. Enjoy !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.