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New Contributor
Posts: 5
Registered: ‎01-22-2014
My Device: Blackberry Storm 9530
My Carrier: Verizon

Unresponsive screen!

I have a blackberry storm 9530 that has an unresponsive screen. The buttons and everything will work and I can connect it to a computer. Also when I try to transfer the files like pics and videos from the device I go onto the desktop software and click pictures and click "Get Started" but when I click that it will say "A Problem Occurred While Attempting To Connect To Your Blackberry Device". Can someone pleas help me?!?!?

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Unresponsive screen!

Try a Battery Pullout

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
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Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Unresponsive screen!

Let me expand on @Ereeamazing 's suggestion.

 

To do a proper battery pull, remove your battery while your phone is powered on then replace it a few seconds later. You'll lose no data and this will clear out your phone's cache which should improve performance.

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 5
Registered: ‎01-22-2014
My Device: Blackberry Storm 9530
My Carrier: Verizon

Re: Unresponsive screen!

I tried the battery pull and still no luck.
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Unresponsive screen!

If you're having issues connecting with BlackBerry Desktop Software, have a look here:

 

www.blackberry.com/btsc/KB10144 .

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 5
Registered: ‎01-22-2014
My Device: Blackberry Storm 9530
My Carrier: Verizon

Re: Unresponsive screen!

Thanks for response but,actually I've already solved that issue but still have screen issue.
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Unresponsive screen!

@BillJ will updating or reloading the OS help in this case ?

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Unresponsive screen!

Have a look in BlackBerry World for BlackBerry Virtual Expert and download it to your phone (it's free). It will allow you to perform tests on various components of your phone to see if they're working correctly or not. Search BBW for 'BBVE'.

 

Other than that, the only other solution is to reload the OS to your phone. If you decide to do this, do a data backup with BlackBerry Desktop Software first.

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.