10-08-2012 05:40 AM
Previous OS: 126.96.36.1992 (B1149)
Latest OS: 188.8.131.524 (B2061) upgraded 8th Oct 2012
Carrier: Celcom, MY
I've been receiving email for one particular account in the general message box.
1. Only from 1 particular account
2. The account is not configured as one of the mail box
3. The unit was new from shop
Call the carrier support center but they said that one of my mailbox was hit by virus which is very unlikely since it only happen after i switch from 9780 to 9860. If it was from one of the mailbox, it should appear in the respective mailbox than in general message folder. Since talking with the support center is a waste of time, I just accepted their explanation and live with the problem. Now, I have to delete minimum 100 emails per day.
I just want to shut it off. I can even read their business email.
Attached are pictures for better understanding of my problem.
The particular account is firstname.lastname@example.org
2 emails for that account downloaded into the general message folder.
There are emails in the general messages folder but none in other 3 folder configured.
10-08-2012 07:58 AM
If the device was brought brand new then I would return it to the shop and ask for a replacement as it is obviously a used device.
Another option is to carry out a security wipe on the handset - once complete go to Options - Email Setup and check their are no accounts listed.
10-08-2012 08:48 AM
And you have no email accounts showing in the email setup when you first reset the phone? And you are not restoring data from a backup that may contain the incorrect email service books?
10-08-2012 08:56 AM