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Developer
Posts: 172
Registered: ‎04-19-2010
My Device: Bold 9700

Update 9700 to latest os5 version

Hi,

 

I am running 5.  .423.

 

How can I update to the latest os5 version?

Where can I find it?

 

And, if updating, how can I get apps like Word2go, Sheet2go, back again after updating?

 

Thanks in advance for any help

cu
michael
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Hall of Famer III
Posts: 58,166
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Update 9700 to latest os5 version

Hello,

 

For the latest OS version, you must find out which carriers have that model BB and then dig into their download pages via this portal:

 

The best procedure to install (upgrade, downgrade, reload) an OS package that I know of is this one:

If you choose an OS package that is from a carrier that is not your BBs original carrier, then insert, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML.

 

As for the ToGo apps, if you have purchased the premium version, then you can download them again from the Dataviz website and then simply enter your activation codes. If you only have the standard edition, then hopefully it is still included in the OS level you install. I don't recall if DataViz still allows free download of the Standard edition from their website or not.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 95,153
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 9700 to latest os5 version

5.0.0.979 is the latest OS officially released for 9700.

 

Yes, your device backup and reinstall will take care of the DocsToGo apps you mentioned.

 

https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4


Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

 

good luck.



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Developer
Posts: 172
Registered: ‎04-19-2010
My Device: Bold 9700

Re: Update 9700 to latest os5 version

Hi sgardne, hi JSanders,

 

thanks for the information.

 

I will try it and let you know if it worked.

 

Thanks

 

cu
michael
--------------------------------------------------------------------------------------------------------------------------
please give kudos to thank everyone who helped you or put you in the right direction.
please mark the thread as solved, if you found your solution.