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Contributor
Posts: 22
Registered: ‎01-06-2013
My Device: 9700
My Carrier: Inwi

Update BB OS 6 stopped

Hi there,

 

I'm trying to update the OS in my BB Bold 9700, from the BDS , but it stoped on Downloading Modules and it won't go any further.

 

What should I do ?

 

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update BB OS 6 stopped

For how long has the update been stuck at this point?



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Contributor
Posts: 22
Registered: ‎01-06-2013
My Device: 9700
My Carrier: Inwi

Re: Update BB OS 6 stopped

[ Edited ]

about 30 minutes

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update BB OS 6 stopped

Let it site for at least 2-3 hours before doing anything.

Make certain you do not disconnect any cables or connections.

Make certain your PC retains a good internet connection during the process.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Posts: 22
Registered: ‎01-06-2013
My Device: 9700
My Carrier: Inwi

Re: Update BB OS 6 stopped

Okey' I'll try, So what is gonna happend if my Internet connection cut off
Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update BB OS 6 stopped


spoonatte wrote:
Okey' I'll try, So what is gonna happend if my Internet connection cut off

You'll disconnect the cable.

Remove the battery for a minute and replace to reboot.

If it reboots fully, good.

If not, let us know in this thread... and we'll go from there.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Posts: 22
Registered: ‎01-06-2013
My Device: 9700
My Carrier: Inwi

Re: Update BB OS 6 stopped

I did a reboot to my phone by pressing alt + right aA + del, And it works, do I need now to install the update manually or what ?
Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update BB OS 6 stopped


spoonatte wrote:
I did a reboot to my phone by pressing alt + right aA + del, And it works, do I need now to install the update manually or what ?

Why did you reboot?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Highlighted
Contributor
Posts: 22
Registered: ‎01-06-2013
My Device: 9700
My Carrier: Inwi

Re: Update BB OS 6 stopped

I lost internet connection I'm using 3G internet so it cuts off 

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update BB OS 6 stopped

Your using 3G service on your PC internet connection?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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