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New Contributor
Posts: 6
Registered: ‎09-18-2013
My Device: curve 9300 T mobile
My Carrier: MTN

Update BlackBerryID Module

[ Edited ]

hey guys I am counting on you for a miracle solution, my blackberry identity ask me to update so I did bu it won't download and then it later says there is no compatible version available so I deleted the blackberry ID under application management and then I went back to open my app world so it prompted me to update my blackberry ID and I click on update and then it started downloading, when the downloading was complete I restarted my blackberry 9300. then I open my app world , again it ask me to update my blackberry ID which I did but this time it will not work and later says there is no compactible version available. this has been going on for weeks and I have tried every thing I can still the same . help pls

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Update BlackBerryID Module

Hi and Welcome to the Community!!

Please try this sequence (which, unless I have misunderstood you, is not the same as what you have been doing):

1) Remove both AppWorld and the Identity App from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld -- during which a fresh version of Identity should also install

4) Do another Batt-Pull reboot

5) See if it now works.


Otherwise, you should contact your mobile service provider for formal support and potential formal escalation up to BlackBerry support.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎09-18-2013
My Device: curve 9300 T mobile
My Carrier: MTN

Re: Update BlackBerryID Module

Thanks will do so now