05-13-2013 07:11 AM
05-13-2013 08:54 AM
Welcome to Support Forums
Are you performing an On device OTA OS update or using Desktop Software for the purpose ! At which stage it is struck , is it on Backup option or in between Update ?
let us know.
05-13-2013 09:06 AM
I personally never perform an On device OS update OTA , we can use Desktop Software for this purpose . Now as it struck , please follow those steps to recover your device :
There are two methods of recovery for you to try:
Try it and let us know.
05-13-2013 05:30 PM
I put out the battery but because my laptop was at home and i really needed my phone I looked what happened after putting back the battery. And after the restart the device restarted the update at the point where it had stopped. After more than 1 hours of several automatic restarts and several "screens" where I could see that the update was still going on I got the message that te update was succesfully done. And it worked!!!
So problem solved........
05-14-2013 01:26 AM
I am glad to hear that your device finally updated OTA , For any future Update I suggest using Desktop software for this purpose so that you never face such situation .