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New Contributor
Posts: 3
Registered: ‎05-13-2013
My Device: 9790
My Carrier: KPN

Update Blackberry bold 9790 OS 7.0 to 7.1

Hi, Started the updtae erly thupis morning. First the phone made an backup. After that, i got an message in dutch like: updating of the device is being prepared. After that the device will restart. please wait..... Since then, nothing happened and it's already 4 hours ago. What to do. Need to use my phone!!!!!!
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Update Blackberry bold 9790 OS 7.0 to 7.1

Hello stijnrez

 

Welcome to Support Forums

 

Are you performing an On device OTA OS update or using Desktop Software for the purpose ! At which stage it is struck , is it on Backup option or in between Update ?

 

let us know.

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New Contributor
Posts: 3
Registered: ‎05-13-2013
My Device: 9790
My Carrier: KPN

Re: Update Blackberry bold 9790 OS 7.0 to 7.1

It's an On Device OTA OS update and the struck is directly after the backup and before the update. Hope to here soon again!
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Update Blackberry bold 9790 OS 7.0 to 7.1

 

I personally never perform an On device OS update OTA , we can use Desktop Software for this purpose . Now as it struck , please follow those steps to recover your device :

 

(Credit JSanders)

There are two methods of recovery for you to try:

 

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

 

Try it and let us know.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎05-13-2013
My Device: 9790
My Carrier: KPN

Re: Update Blackberry bold 9790 OS 7.0 to 7.1

Hi,

 

I put out the battery but because my laptop was at home and i really needed my phone I looked what happened after putting back the battery. And after the restart the device restarted the update at the point where it had stopped. After more than 1 hours of several automatic restarts and several "screens" where I could see that the update was still going on I got the message that te update was succesfully done. And it worked!!!


So problem solved........

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Update Blackberry bold 9790 OS 7.0 to 7.1

Hi stijnrez

 

 

I am glad to hear that your device finally updated OTA Smiley Happy , For any future Update I suggest using Desktop software for this purpose so that you never face such situation .

 

 

thanks. 

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Member
Posts: 1
Registered: ‎05-11-2015
My Device: blackberry bold 9790
My Carrier: my home

Re: Update Blackberry bold 9790 OS 7.0 to 7.1

Hello I have a BlackBerry Bold 9790

 

 Can I update it from the phone without resorting to computer

 

 Please help me