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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎12-04-2012
My Device: TORCH 9860
My Carrier: QATAR

Update OS On BB TORCH9860


depuis un moment j'essay de mettre à jour la version du OS que je l'ai actuellement (7.1 PACK 1149) par la mise à jour disponible (7.1 PACK 2061) mais malheureusment j'arrive pas à le faire.

la mise à jour s'arrete toujours apres le sauvgarde lors de l'installation de la module 619.

merci de voir si vous pouvez m'aider sur ce point.


for a while I tried to update the version of the OS that I currently (7.1 PACK 1149) by the available update (7.1 PACK 2061) malheureusment but I can not do it.
update always stops after the sauvgarde during the installation of the unit 619.
thank you and see if you can help me on this point.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Update OS On BB TORCH9860

Hey Nizar237,

Welcome to the BlackBerry® Support Community Forums.


Are you attempting to complete the update using the BlackBerry Desktop Software or are you doing this wirelessly? And  when the Backup stops, does it show you what database it is stopping at? 


Thank you.



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New Contributor
Posts: 2
Registered: ‎12-04-2012
My Device: TORCH 9860
My Carrier: QATAR

Re: Update OS On BB TORCH9860

I'm updating twith he BlackBerry desktop and not wireless.
When will stop Save at can shows nothing