Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 5
Registered: ‎08-12-2012
My Device: 9860
My Carrier: Virgin
Accepted Solution

Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1

[ Edited ]

Hi,

 

I have BB 9860 with OS v7.0.0.353 and I want to upgrade it to OS 7.1. This is unlocked phone and whenever I try to update the OS using Desktop Manager it says "There are no Blackberry Device Software updates available" 

 

I am pretty sure that OS7.1 is released and I can use it for my device. Just don't know how to do this.

 

I have read so many forumns and also I have tried to delete all the vendor.xml file but nothing has helped me Smiley Sad I will greatly appreicate any help.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1

Manual device OS upgrade instructions:

1. First locate your carrier and the OS file you wish to use.

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6

6. remove internet connection to PC and reboot PC.

7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.

8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339


Enjoy the new OS.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎08-12-2012
My Device: 9860
My Carrier: Virgin

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1

Thanks I will try this and will let you know how it goes.
Highlighted
New Contributor
Posts: 5
Registered: ‎08-12-2012
My Device: 9860
My Carrier: Virgin

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1

[ Edited ]

Ok finally this weekend I had time to try this.

 

First I would like to thank KnottyRope for reply.

 

The first issue - Virgin Mobile Canada doesn't have 9860 Device in the product list I guess they don't have this device. 

 

However I had some luck today I plugged my device in my another computer which was never used with device before on Desktop manager and it made my day Smiley Happy as soon as device was plugged in it showed a OS update is avaiable.

 

So finally I was able to update the OS using new machine.

Contributor
Posts: 29
Registered: ‎04-03-2013
My Device: Passport
My Carrier: Telekom

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1

BB are you kidding?

I'm temporarly back to 9860 because I had to send in my Z10 and wanted to use hotspot of 7.1 in that time.

 

Thanks to this thread I now know whats the problem. T-mobile GER doesnt support 9860 so I´m stuck to 7.0 or I can basically kill my phone and reprogram it...

 

I hope in the future BB will only make so many models like they can place with the carriers. Or find a userfriendly way to update a carrier-unsupported device.

Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1


dreggen wrote:

BB are you kidding?

I'm temporarly back to 9860 because I had to send in my Z10 and wanted to use hotspot of 7.1 in that time.

 

Thanks to this thread I now know whats the problem. T-mobile GER doesnt support 9860 so I´m stuck to 7.0 or I can basically kill my phone and reprogram it...

 

I hope in the future BB will only make so many models like they can place with the carriers. Or find a userfriendly way to update a carrier-unsupported device.


Hello,

 

There is no restriction...with the proper tricks, you can use any OS package from any carrier. The simplest way is to, on a PC (you cannot do this on MAC):


1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.


 

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 5
Registered: ‎05-26-2013
My Device: blackBerry Torch 9860
My Carrier: Globe Telecom

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1

Hi...I update my software to 7.1 thru my bb9860 and now I'm having problem coz I can't use my bb anymore..I have to reformat iT. How can I reformat it?can I do it myself?
Contributor
Posts: 29
Registered: ‎04-03-2013
My Device: Passport
My Carrier: Telekom

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1

Thanks for your help, but I´m not desperate enough to try that - knowing that computers and murphy work well together.

 

"Computers help you to solve problems you wouldnt have without them" I try to avoid that. I want a phone that offers me "update available - to you want to install it? y/n"

 

I understand, that carriers want to check updates. I dont understand, that i´m stuck to the firmware installed because I didnt check if my phone was supported by my carrier. Point for Apple: 1 phone, that gets carrier-support...

 

So I suggest to BB that if someone buys a Blackberry not offered directly by his carrier because he likes the phone and after a while discovers he has to do hattricks to get an update he will stay with phones that got placed at the carriers.

Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1


ye_jennye wrote:
Hi...I update my software to 7.1 thru my bb9860 and now I'm having problem coz I can't use my bb anymore..I have to reformat iT. How can I reformat it?can I do it myself?

Hello,

 

There is no such thing as "reformat"...there are a number of different things. But, given what you describe, I'd recommend an OS reload...

 

Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update OS of 9860 Unlocked (Virgin Carrier) OS to 7.1


dreggen wrote:

Thanks for your help, but I´m not desperate enough to try that - knowing that computers and murphy work well together.


Every OS package originates with BlackBerry...the carriers hold primary responsibility for support to their end users, and as part of that they get to control the release of the OS. The carriers are supposed to test and certify (or reject) each OS that they receive from BlackBerry. But, some are faster than others at that. When I had a 9860, it took ATT almost a year to release 7.1 for it while other carriers had released it much sooner, and it was quite stable indeed...ATT was simply very slow.

 


dreggen wrote:

 

"Computers help you to solve problems you wouldnt have without them" I try to avoid that. I want a phone that offers me "update available - to you want to install it? y/n"


If you are talking about the on-device wireless update, I actually highly recommend AGAINST ever doing that. That method takes an on-device backup of your data, which it restores when the update completes. But, if something goes wrong, then that backup is lost forever -- along with your data. Very dangerous IMHO, and I wish that the carriers would stop making it available.

The method of using your computer allows you to take a full backup of your data, which is stored on your computer...forever available as the source of restore in the event of catastrophic failure. Indeed, all BB users should be taking regular backups of their device..."best practice" instructions can be found via the link in my auto-sig on this post.


dreggen wrote:

 

I understand, that carriers want to check updates. I dont understand, that i´m stuck to the firmware installed because I didnt check if my phone was supported by my carrier. Point for Apple: 1 phone, that gets carrier-support...


The comparison is interesting...but moot. Each has their own support model...they are different...neither is wrong, just different.


dreggen wrote:

 

So I suggest to BB that if someone buys a Blackberry not offered directly by his carrier because he likes the phone and after a while discovers he has to do hattricks to get an update he will stay with phones that got placed at the carriers.


I long ago gave up trying to predict the reactions of humans to different stimuli. I am confident that some will react as you predict, but I also believe there will be an almost infinite range of different reactions.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................