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New Contributor
Posts: 3
Registered: ‎12-27-2012
My Device: Bold 9650
My Carrier: Verizon

Update email - locking

I am trying to update a password for one of my email accounts. I go to Setup, Email Account and nothing happens. The screen freezes. When I click escape, Exit, it freezes and I need to reboot. Can't get past this and BB's answer is that I need to get a new device. Any thoughts?

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update email - locking

Hello...apologies for the delayed reply, and hopefully you already have your answer...but just in case...

 

Please try you carriers BIS website:

Also, from your BB Browser, you may be able to use this URL:

Alternatively, a rep at VZW should be able to clear this up.

 

You also may need to investigate updating your BB OS...perhaps it's become either corrupt or old:


slschenk wrote:

Can't get past this and BB's answer is that I need to get a new device.


Really? You spoke to RIM formal support? That would be quite odd...since you would have first have had to go through VZW to do so, and they really should have been able to clear this up since they have access to all of the "behind the scenes" systems necessary to diagnose and fix this...

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎12-27-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Update email - locking

Thanks for the feedback. Am travelling so will try this when I get home. Verizon couldn't help and BB couldn't help. Fingers crossed your advice works. If so, I'll "like" you!

Highlighted
Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update email - locking

Yes...definitely DO NOT do any of this if your BB roaming and not "on" your home carrier network...

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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