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New Member
Posts: 1
Registered: ‎03-11-2013
My Device: Curve
My Carrier: Vodaphone

Update has trashed my curve

Just tried to update the software on my Curve and its trashed it. Error 507. Nothing working. Need urgent fix please. Anybody help.

 

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update has trashed my curve

Hi and Welcome to the Community!

 

Not knowing how you were performing this update, it's difficult to be precise with advice...there are multiple methods to do updates, and the failure recovery from each can be quite different.

 

If you are doing this via PC/USB, and you are at a stage where it is still running but the device simply displays the 507, then remove and re-insert the USB cable...sometimes, that can allow the process to continue.

 

A 507 means that there is no OS on the device...here is the official KB on it:

  • KB02792 BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software

The recovery does require a PC/USB, and is documented in one of the linked KBs from that one.

 

Good luck!



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