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BlackBerry® OS Smartphones

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Posts: 1
Registered: ‎02-24-2011
My Device: Flip 8230
My Carrier: Verizon

Update oversight

I have a Flip 8230 that is about two years old. I have never updated the firmware, so I decided to do so. Before doing so, I downloaded the Desktop Software to backup by contacts and such. However, upon installing the Desktop Software and attempting to backup, it claimed the phone firmware was too far out of date to backup data. It immediately led me through the update process which then deleted every photo, contact, and obscure setting ever changed. I have searced for the backup file (and the unique extension) but nothing was genereated. At no time was I told that wiping data was normal, but it seems as if it were done routinely. Is this due to an incredibly short-sighted/idiotic development team or did they expect me to write everything with a pen and paper?