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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎12-25-2011
My Device: Bold 9790
My Carrier: Brightstar Corp

Update to OS 7.1 Failed (stuck when backup)

Hi guys. I'm using Bold 9790 and I tried to update my OS from 7.0 to 7.1. Before that, I backed my phone up. I faced the smart card error thing but i got though that. Afterwards, I tried to update the OS and the DM prompted me to back my phone up again. And I complied. But then, as it was backing up, it got stuck. How should I get over this issue?

Guru II
Posts: 21,982
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Update to OS 7.1 Failed (stuck when backup)

If you already made a backup then you can skip the backup process and just load the new OS. Then restore the backup you made previously.

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