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New Member
Posts: 1
Registered: ‎02-22-2013
My Device: Torch
My Carrier: 4159948927

Update version 7.1.0 bundle 1997

I tried to install the update, it crashed my phone, I lost my contacts and am unable to sync with the backup on my computer.   HELP!!

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Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Update version 7.1.0 bundle 1997

Hi and Welcome to the Community!

So, your BB is running fine now? Let's be sure of that first before we deal with other things...

If your BB is running fine, then depending on the update method (there are several) you used, there may or may not be a backup from which you can restore. If you use your PC/USB, then it might have taken a backup...search your hard drive for files with BBB or IPD extension...inspect the date/time of the files...those that were created around the time you did the update are candidates for you to use as a source of restore.

For future reference, there's a link in my auto-sig on this post for good backup processes to follow...

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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