07-03-2013 08:18 PM
Ok... before when it was working, I can connect USB to PC, enter my password, and it will detect the blackberry as external drive, and let me copy to/from the blackberry or media card...
However, since I upgraded various things (BDS software, firmware, etc..) when I plug my blackberry in with USB, it only charges it. My Windows 7 system detects it and actually prompts me for the pw, but after entering it, I only get the "Blackberry Device Manager" icon next to my Windows clock. I no longer see it as a drive, nor can I access anything on it.
HOWEVER, starting the BDS, and it will connect, give me access to the files, etc...
How can I easily access my files w/o having to install BDS??? I typically copy music and other files to other PCs, and can not always install BDS.. I also hate BDS to begin with.
Is this expected due to newer firmware version or something? If so, it SUCKS.
07-09-2013 05:05 PM
Hello sclieu and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having issues with your device media store.
Under Options>Memory ensure that Auto Enable Mass Storage Mode is set to either Yes or Prompt (to be given the option to charge only or enable USB).
Let me know if this helps.
07-09-2013 10:27 PM
07-10-2013 02:31 PM
How did you do the update?
As a test, backup your device data (see KB12487 How to back up the data on a BlackBerry smartphone) and perform a factory reset as shown in KB18998 How to reset the BlackBerry smartphone to factory defaults.
Before any data is restored, check the Mass Storage mode. Is the padlock gone?
I look forward to your reply.
07-12-2013 10:03 PM
ok.. figured it out... when I did the blackberry activation to receive my company's email, it locked it up again. Is there any way I can bypass it?
07-16-2013 12:35 PM