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New Member
Posts: 1
Registered: ‎05-30-2013
My Device: torch 9810
My Carrier: AT&T

Updated my desktop software to the latest version and now it will not connect to my device.

I tried a new cable. I just did a backup before I updated my desktop - version 7.1.0.41.  I am running Windows 7

 

thanks

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Updated my desktop software to the latest version and now it will not connect to my device.

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Updated my desktop software to the latest version and now it will not connect to my device.

Teaboy's link had many links within it but not the one I usually suggest when a phone is not being recognized.  Let me add my fave link:

 

www.blackberry.com/btsc/KB10144 .

 

 

I hope that helps.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 27
Registered: ‎05-15-2013
My Device: BlackBerry 9900
My Carrier: china unicom

Re: Updated my desktop software to the latest version and now it will not connect to my device.

Try rebooting your PC. This sometimes helps.