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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Updated to DM 6, cannot configure sync

 


voellm wrote:

Dear Bifocals

 

I could not remove DM 5.1 normally (uninstall did not work). But a assume that the clean uninstall should have removed all relic's of all DM versions.

 

Before I started DM 6 this morning, I renamed the file %APPDATA%\Research In Motion\BlackBerry\Intellisyncsynchronize.log and connected my BB after I started SM 6. Then I tried to change the settings for the sync what failed again. I will send you the new synchronize.log that was created to BlackberryBifocals@gmail.com. May be that helps ...

 

Regards, voellm


 

Good morning voellm!

When you send the log, could you please give a recap of the problem encountered trying to remove DM 5.1?  Some times you can learn how to fix something, if you watch the way it breaks! Smiley Wink

I really value your time and input.

Thanks,

 

Bifocals

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Updated to DM 6, cannot configure sync

voellm wrote:

Dear Bifocals

 

I could not remove DM 5.1 normally (uninstall did not work). But a assume that the clean uninstall should have removed all relic's of all DM versions.

 

Before I started DM 6 this morning, I renamed the file %APPDATA%\Research In Motion\BlackBerry\Intellisyncsynchronize.log and connected my BB after I started SM 6. Then I tried to change the settings for the sync what failed again.

 

See attachment.

 

UTF-8 encoded
[30000] (08/13 08:26:27.258):{0x1080} Current Date: 2010/08/13
[30000] (08/13 08:26:27.258):{0x1080} [DIAG] EVENT=Thread_report, THREADID=0x1080, THREADNAME="DebugLogger"
[30000] (08/13 08:26:27.258):{0x1080} [ENV] Current Process: C:\Programme\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Current Process logged on as: UEMIS\ernie, Start Time: Aug 13 2010 08:26:27, Uptime (seconds): 0
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Current Process id: 2380
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Computer Host Name: Uemis_CTO, OS Version: 5.1, Build number 2600, ServicePack Major 3, ServicePack Minor 0
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Processor Identifier: x86 Family 6 Model 23 Stepping 10
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Processor Name String: Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Number of Processors: 2
[30000] (08/13 08:26:27.289):{0x1080} [ENV] 47 percent of memory in use.
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Total size of physical memory: 2079976 KB
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Size of physical memory available: 1094520 KB
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Size of the committed memory limit: 4017568 KB
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Size of available memory to commit: 3076964 KB
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 1797792 KB
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Size of private memory of the BES process: 44928 KB
[30000] (08/13 08:26:27.289):{0x1080} [ENV] Total HD bytes: 500105736192, Total free bytes = 433740513280
[30000] (08/13 08:26:27.305):{0x1080} [ENV] Error occurred while collecting performance data from the registry for System uptime (HeaderLength = 112, TotalByteLength = 992)
[30000] (08/13 08:26:27.305):{0x1080} [ENV] Could not get System up time information. [-1]
[30000] (08/13 08:26:27.305):{0x1080} [ENV] Local Time Zone: Westeuropäische Sommerzeit (GMT+01:00)
[30000] (08/13 08:26:27.305):{0x1080} [ENV] TCP/IP provider (Winsock) File Version: 5.1.2600.5512 (C:\WINDOWS\System32\wsock32.dll)
[30000] (08/13 08:26:27.305):{0x1080} [ENV] Local machine IP Address = 192.168.1.160
[30000] (08/13 08:26:27.336):{0x1080} [ENV] Winsock2 file: TCP/IP, Version: 5.1.2600.5625 (C:\WINDOWS\System32\mswsock.dll)
[30000] (08/13 08:26:27.336):{0x1080} [ENV] Winsock2 file: NTDS, Version: 5.1.2600.5512 (C:\WINDOWS\System32\winrnr.dll)
[30000] (08/13 08:26:27.336):{0x1080} [ENV] Winsock2 file: NLA-Namespace, Version: 5.1.2600.5625 (C:\WINDOWS\System32\mswsock.dll)
[30000] (08/13 08:26:27.336):{0x1080} [ENV] Winsock2 file: mdnsNSP, Version: 1.0.5.11 (C:\Programme\Bonjour\mdnsNSP.dll)
[30000] (08/13 08:26:27.336):{0x1080} [ENV] Microsoft XML Parser 6.0: C:\WINDOWS\system32\msxml6.dll, Version: 6.20.1103.0
[30000] (08/13 08:26:28.260):{0x1080} [ENV] MSSQL OLEDB provider is available: [SQLOLEDB]
[30000] (08/13 08:26:28.260):{0x1080} [ENV] SQLCLI provider is available: [SQLNCLI]
[30000] (08/13 08:26:28.260):{0x1080} [ENV] MDAC version: 2.81.1132.0
[30000] (08/13 08:26:28.527):{0x1080} [ENV] MSADO15.DLL: C:\Programme\Gemeinsame Dateien\System\ado\msado15.dll, Version: 2.81.1132.0
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: System, ID: 4
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: smss.exe, ID: 700
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: csrss.exe, ID: 940
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: winlogon.exe, ID: 972
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: services.exe, ID: 1016
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: lsass.exe, ID: 1028
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: ati2evxx.exe, ID: 1212
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 1232
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 1304
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 1408
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: SavService.exe, ID: 1452
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 1464
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 1824
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 1876
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: aawservice.exe, ID: 1932
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: spoolsv.exe, ID: 188
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 344
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: schedul2.exe, ID: 416
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: AppleMobileDeviceService.exe, ID: 512
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: BcmSqlStartupSvc.exe, ID: 588
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: mDNSResponder.exe, ID: 624
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: DTSRVC.exe, ID: 684
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: jqs.exe, ID: 1400
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: pdfsvc.exe, ID: 1716
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: SAVAdminService.exe, ID: 1912
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: ManagementAgentNT.exe, ID: 2128
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: ALsvc.exe, ID: 2176
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: RouterNT.exe, ID: 2192
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: sqlwriter.exe, ID: 2228
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: svchost.exe, ID: 2248
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: searchindexer.exe, ID: 2324
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: ati2evxx.exe, ID: 3544
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: alg.exe, ID: 3788
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: explorer.exe, ID: 3228
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: TSVNCache.exe, ID: 2944
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: smax4pnp.exe, ID: 3148
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: SMax4.exe, ID: 3204
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: pptd40nt.exe, ID: 1300
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: brctrcen.exe, ID: 3972
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: MOM.exe, ID: 548
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: jusched.exe, ID: 3136
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: LightScribeControlPanel.exe, ID: 992
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: ctfmon.exe, ID: 1348
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: Skype.exe, ID: 2868
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: GoogleToolbarNotifier.exe, ID: 2796
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: msnmsgr.exe, ID: 3404
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: acrotray.exe, ID: 3860
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: okilpr.exe, ID: 3992
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: phonesuite.exe, ID: 3932
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: ALMon.exe, ID: 1392
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: WindowsSearch.exe, ID: 1836
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: stickies.exe, ID: 1792
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: CCC.exe, ID: 2056
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: wlcomm.exe, ID: 1976
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: skypePM.exe, ID: 4752
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: wuauclt.exe, ID: 1084
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: firefox.exe, ID: 2364
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: plugin-container.exe, ID: 3076
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: Rim.Desktop.exe, ID: 2380
[30000] (08/13 08:26:28.542):{0x1080} [ENV] Running Process: Rim.Desktop.AutoUpdate.exe, ID: 3264
[40000] (08/13 08:26:47.994):{0x12E0} [IDeviceMonitorImpl::start_monitor] Starting device monitor
[30000] (08/13 08:26:47.994):{0x1528} [DIAG] EVENT=Register_thread, THREADID=0x1528, THREADNAME="Unnamed"
[40000] (08/13 08:26:47.994):{0x1528} [IDeviceMonitorImpl::ThreadProc] Found 1 devices
[40000] (08/13 08:26:47.994):{0x1528} [IDeviceMonitorImpl:Smiley Very HappyeviceAttached] Device Handle: 3FCBD8
[40000] (08/13 08:26:47.994):{0x1528} [desktop_device_connection:Smiley Very HappyeviceUtilities:Smiley FrustratedetDeviceRegistryProperty] Pin saved.  Value: 0x20E5A6E3
[30000] (08/13 08:26:47.994):{0x1528} [IDeviceImpl::initialize] Device hwid reported as 6001404.
[30000] (08/13 08:26:47.994):{0x1528} [IDeviceImpl::initialize] Device pin reported as 20E5A6E3.  Device in operational state
[40000] (08/13 08:26:47.994):{0x1528} [desktop_device_connection:Smiley Very HappyeviceUtilities:Smiley FrustratedetDeviceRegistryProperty] Guid saved.  Value: 16B54180DF625F526F90E38D2DC36E0D05B64858
[40000] (08/13 08:26:47.994):{0x1528} [IDeviceMonitorImpl:Smiley Very HappyeviceAttached] New device attached. [Obj: 6459700]  [Pin: 20E5A6E3] [GUID: 16B54180DF625F526F90E38D2DC36E0D05B64858] [Transport: TRANSPORT_USB ] [Radio: 4] [Handle: 3FCBD8]
[40000] (08/13 08:26:48.010):{0x1528} [IDeviceMonitorImpl::ThreadProc] Bluetooth supported: false
[40000] (08/13 08:26:48.010):{0x1528} [IDeviceMonitorImpl::ThreadProc] Modem Port: 4
[40000] (08/13 08:26:48.010):{0x1528} [IDeviceMonitorImpl::ThreadProc] Queue item available.
[40000] (08/13 08:26:48.010):{0x12E0} [IDeviceMonitorImpl::start_monitor] device monitor started
[40000] (08/13 08:26:48.010):{0x1528} [IDeviceMonitorImpl::_handleDeviceAttached] Process device attached
[60000] (08/13 08:26:48.010):{0x12E0} [DeviceDatabaseAccessImpl::_initialize] Enter
[60000] (08/13 08:26:48.026):{0x12E0} [DeviceDatabaseAccessImpl::_initialize] Exit
[60000] (08/13 08:26:48.026):{0x12E0} [DeviceDatabaseAccessImpl::get_databases_summary] Enter
[60000] (08/13 08:26:48.026):{0x12E0} [DeviceDatabaseAccessImpl::_get_databases_summary] Enter
[40000] (08/13 08:26:48.026):{0x12E0} [DeviceDatabaseAccessImpl::_get_databases_summary] _get_databases_summary. MultiSource: false.
[60000] (08/13 08:26:48.026):{0x12E0} [DeviceDatabaseAccessImpl::_refresh_databases] Enter
[40000] (08/13 08:26:48.026):{0x12E0} [DeviceDatabaseAccessImpl::_refresh_databases] _refresh_databases. MultiSource: false
[60000] (08/13 08:26:48.026):{0x12E0} [DeviceDatabaseAccessImpl::get_protocol_version_number] Enter
[60000] (08/13 08:26:48.088):{0x12E0} [DeviceDatabaseAccessImpl::get_protocol_version_number] Exit
[60000] (08/13 08:26:48.088):{0x12E0} [DeviceDatabaseAccessImpl::get_protocol_minor_version_number] Enter
[60000] (08/13 08:26:48.088):{0x12E0} [DeviceDatabaseAccessImpl::get_protocol_minor_version_number] Exit
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BlackBerry Messenger Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SheetToGoPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Enhanced Gmail Plug-in Version: 17 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Voice Activated Dialing Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SMS Messages Version: 5 Entries: 87 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Recipient Cache Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Memos Version: 0 Entries: 7 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone History Version: 0 Entries: 194 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WTLS Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PIN Messages Version: 3 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Key Store Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Folders Version: 0 Entries: 639 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Mailbox Icon Management Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: AutoText Version: 2 Entries: 260 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Compatibility Settings Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Data Cache Version: 1 Entries: 6 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Network History Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Agent Version: 1 Entries: 298 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Categories Version: 0 Entries: 17 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Channels Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Time Zones Version: 1 Entries: 89 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Attachment Data Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MMS Messages Version: 1 Entries: 3 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Service Book Version: 2 Entries: 15 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Application Permissions Version: 1 Entries: 18 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SQLite Keys Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Push Options Version: 3 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Spell Check Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MMS Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Folder Id Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Certificate Options Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Options Version: 28 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Message List Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Secure Email Decision Maker Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PGP Key Store Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input Learning Data Version: 0 Entries: 4 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input System Properties Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: VideoRecorder Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Mobile Network Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: RMS Databases Version: 1 Entries: 6 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Clock Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Messages Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SlideshowToGoPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Key Store Version: 0 Entries: 123 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Urls Version: 1 Entries: 12 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Suretype options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: KeyStoreManager Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Purged Messages Version: 0 Entries: 385 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: S/MIME Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Certificate Summary Data Version: 0 Entries: 118 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Recent Contacts Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Quick Contacts Version: 0 Entries: 7 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone Call Logs Version: 0 Entries: 137 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Attachment Data - Calendar Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Firewall Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar - All Version: 5 Entries: 195 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Configuration Channel Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Map Locations Version: 0 Entries: 4 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Alarm Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Theme Settings Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Network Favorites Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book Version: 0 Entries: 831 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Map Settings Version: 0 Entries: 3 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Trusted Key Store Version: 0 Entries: 84 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Tasks Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: TCP/IP Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BBGroups Version: 0 Entries: 6 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Options Version: 0 Entries: 14 Size: 0
[40000] (08/13 08:26:48.261):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Location Based Services Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Diagnostic App Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WordToGoPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Searches Version: 2 Entries: 6 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Code Module Group Properties Version: 1 Entries: 59 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Smart Card Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Policy Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Memory Cleaner Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Bluetooth Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Folders Version: 1 Entries: 3 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Attachment Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Saved Email Messages Version: 3 Entries: 3 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Sounds Version: 1 Entries: 19 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Messages Version: 3 Entries: 279 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar Version: 5 Entries: 0 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: TLS Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WAP Push Messages Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Ascendo DataVault Version: 4 Entries: 355 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Bookmarks Version: 1 Entries: 17 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Profiles Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Default Service Selector Version: 2 Entries: 3 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Tasks Version: 2 Entries: 7 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: AutoText Data Version Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book - All Version: 0 Entries: 831 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Device Options Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Configuration Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Content Store Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Alarms Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: CustomWordsCollection Version: 0 Entries: 75 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: DocsToGoCommonPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MemoPad Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input Method Switcher Option Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Random Pool Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Camera Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book - Last Used Hints Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BIS Account Data Version: 1 Entries: 1 Size: 0
[60000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_refresh_databases] Exit
[60000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::_get_databases_summary] Exit
[60000] (08/13 08:26:48.276):{0x12E0} [DeviceDatabaseAccessImpl::get_databases_summary] Exit
[40000] (08/13 08:26:48.339):{0x12E0} [IDeviceMonitorImpl::stop_monitor] stopping device monitor
[30000] (08/13 08:26:48.339):{0x1528} [IDeviceMonitorImpl::ThreadProc] Exit Requested.
[30000] (08/13 08:26:48.339):{0x1528} [DIAG] EVENT=Unregister_thread, THREADID=0x1528, THREADNAME="Unnamed"
[40000] (08/13 08:26:48.339):{0x12E0} [IDeviceMonitorImpl::stop_monitor] Device monitor stopped
[40000] (08/13 08:28:14.746):{0x14CC} [IDeviceMonitorImpl::start_monitor] Starting device monitor
[30000] (08/13 08:28:14.746):{0x1060} [DIAG] EVENT=Register_thread, THREADID=0x1060, THREADNAME="Unnamed"
[40000] (08/13 08:28:14.746):{0x1060} [IDeviceMonitorImpl::ThreadProc] Found 1 devices
[40000] (08/13 08:28:14.746):{0x1060} [IDeviceMonitorImpl:Smiley Very HappyeviceAttached] Device Handle: 3FCBD8
[40000] (08/13 08:28:14.746):{0x1060} [desktop_device_connection:Smiley Very HappyeviceUtilities:Smiley FrustratedetDeviceRegistryProperty] Pin saved.  Value: 0x20E5A6E3
[30000] (08/13 08:28:14.746):{0x1060} [IDeviceImpl::initialize] Device hwid reported as 6001404.
[30000] (08/13 08:28:14.746):{0x1060} [IDeviceImpl::initialize] Device pin reported as 20E5A6E3.  Device in operational state
[40000] (08/13 08:28:14.746):{0x1060} [desktop_device_connection:Smiley Very HappyeviceUtilities:Smiley FrustratedetDeviceRegistryProperty] Guid saved.  Value: 16B54180DF625F526F90E38D2DC36E0D05B64858
[40000] (08/13 08:28:14.746):{0x1060} [IDeviceMonitorImpl:Smiley Very HappyeviceAttached] New device attached. [Obj: 643F720]  [Pin: 20E5A6E3] [GUID: 16B54180DF625F526F90E38D2DC36E0D05B64858] [Transport: TRANSPORT_USB ] [Radio: 4] [Handle: 3FCBD8]
[40000] (08/13 08:28:14.762):{0x1060} [IDeviceMonitorImpl::ThreadProc] Bluetooth supported: false
[40000] (08/13 08:28:14.762):{0x1060} [IDeviceMonitorImpl::ThreadProc] Modem Port: 4
[40000] (08/13 08:28:14.762):{0x1060} [IDeviceMonitorImpl::ThreadProc] Queue item available.
[40000] (08/13 08:28:14.762):{0x14CC} [IDeviceMonitorImpl::start_monitor] device monitor started
[40000] (08/13 08:28:14.762):{0x1060} [IDeviceMonitorImpl::_handleDeviceAttached] Process device attached
[60000] (08/13 08:28:14.762):{0x14CC} [DeviceDatabaseAccessImpl::_initialize] Enter
[60000] (08/13 08:28:14.762):{0x14CC} [DeviceDatabaseAccessImpl::_initialize] Exit
[30000] (08/13 08:28:14.981):{0x14CC} {IntelliSyncActivation} IntelliSync pre-activateion status: 0
[10000] (08/13 08:28:15.279):{0x14CC} [CfgSetup:Smiley Very HappyoSetup] pDesktopSetup->CheckForNewTemplate failed with error code 0x80004005 (Unknown error)
[10000] (08/13 08:28:15.294):{0x14CC} [CfgSetup:Smiley Very HappyoSetup] pDesktopSetup->GetUser failed with error code 0x80004005 (Unknown error)
[40000] (08/13 08:28:16.923):{0x14CC} [IDeviceMonitorImpl::stop_monitor] stopping device monitor
[30000] (08/13 08:28:16.923):{0x1060} [IDeviceMonitorImpl::ThreadProc] Exit Requested.
[30000] (08/13 08:28:16.923):{0x1060} [DIAG] EVENT=Unregister_thread, THREADID=0x1060, THREADNAME="Unnamed"
[40000] (08/13 08:28:16.923):{0x14CC} [IDeviceMonitorImpl::stop_monitor] Device monitor stopped
[40000] (08/13 08:28:17.612):{0x14CC} [IDeviceMonitorImpl::start_monitor] Starting device monitor
[30000] (08/13 08:28:17.612):{0x17D0} [DIAG] EVENT=Register_thread, THREADID=0x17D0, THREADNAME="Unnamed"
[40000] (08/13 08:28:17.628):{0x17D0} [IDeviceMonitorImpl::ThreadProc] Found 1 devices
[40000] (08/13 08:28:17.628):{0x17D0} [IDeviceMonitorImpl:Smiley Very HappyeviceAttached] Device Handle: 3FCBD8
[40000] (08/13 08:28:17.628):{0x17D0} [desktop_device_connection:Smiley Very HappyeviceUtilities:Smiley FrustratedetDeviceRegistryProperty] Pin saved.  Value: 0x20E5A6E3
[30000] (08/13 08:28:17.628):{0x17D0} [IDeviceImpl::initialize] Device hwid reported as 6001404.
[30000] (08/13 08:28:17.628):{0x17D0} [IDeviceImpl::initialize] Device pin reported as 20E5A6E3.  Device in operational state
[40000] (08/13 08:28:17.628):{0x17D0} [desktop_device_connection:Smiley Very HappyeviceUtilities:Smiley FrustratedetDeviceRegistryProperty] Guid saved.  Value: 16B54180DF625F526F90E38D2DC36E0D05B64858
[40000] (08/13 08:28:17.628):{0x17D0} [IDeviceMonitorImpl:Smiley Very HappyeviceAttached] New device attached. [Obj: 6446BB8]  [Pin: 20E5A6E3] [GUID: 16B54180DF625F526F90E38D2DC36E0D05B64858] [Transport: TRANSPORT_USB ] [Radio: 4] [Handle: 3FCBD8]
[40000] (08/13 08:28:17.644):{0x17D0} [IDeviceMonitorImpl::ThreadProc] Bluetooth supported: false
[40000] (08/13 08:28:17.644):{0x17D0} [IDeviceMonitorImpl::ThreadProc] Modem Port: 4
[40000] (08/13 08:28:17.644):{0x14CC} [IDeviceMonitorImpl::start_monitor] device monitor started
[40000] (08/13 08:28:17.644):{0x17D0} [IDeviceMonitorImpl::ThreadProc] Queue item available.
[40000] (08/13 08:28:17.644):{0x17D0} [IDeviceMonitorImpl::_handleDeviceAttached] Process device attached
[60000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::_initialize] Enter
[60000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::_initialize] Exit
[60000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::get_databases_summary] Enter
[60000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::_get_databases_summary] Enter
[40000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::_get_databases_summary] _get_databases_summary. MultiSource: false.
[60000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::_refresh_databases] Enter
[40000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::_refresh_databases] _refresh_databases. MultiSource: false
[60000] (08/13 08:28:17.644):{0x14CC} [DeviceDatabaseAccessImpl::get_protocol_version_number] Enter
[60000] (08/13 08:28:17.691):{0x14CC} [DeviceDatabaseAccessImpl::get_protocol_version_number] Exit
[60000] (08/13 08:28:17.691):{0x14CC} [DeviceDatabaseAccessImpl::get_protocol_minor_version_number] Enter
[60000] (08/13 08:28:17.691):{0x14CC} [DeviceDatabaseAccessImpl::get_protocol_minor_version_number] Exit
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BlackBerry Messenger Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SheetToGoPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Enhanced Gmail Plug-in Version: 17 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Voice Activated Dialing Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SMS Messages Version: 5 Entries: 87 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Recipient Cache Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Memos Version: 0 Entries: 7 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone History Version: 0 Entries: 194 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WTLS Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PIN Messages Version: 3 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Key Store Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Folders Version: 0 Entries: 639 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Mailbox Icon Management Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: AutoText Version: 2 Entries: 260 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Compatibility Settings Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Data Cache Version: 1 Entries: 6 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Network History Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Agent Version: 1 Entries: 298 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Categories Version: 0 Entries: 17 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Channels Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Time Zones Version: 1 Entries: 89 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Attachment Data Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MMS Messages Version: 1 Entries: 3 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Service Book Version: 2 Entries: 15 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Application Permissions Version: 1 Entries: 18 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SQLite Keys Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Push Options Version: 3 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Spell Check Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MMS Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Folder Id Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Certificate Options Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Options Version: 28 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Message List Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Secure Email Decision Maker Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PGP Key Store Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input Learning Data Version: 0 Entries: 4 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input System Properties Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: VideoRecorder Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Mobile Network Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: RMS Databases Version: 1 Entries: 6 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Clock Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Messages Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SlideshowToGoPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Key Store Version: 0 Entries: 123 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Urls Version: 1 Entries: 12 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Suretype options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: KeyStoreManager Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Purged Messages Version: 0 Entries: 385 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: S/MIME Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Certificate Summary Data Version: 0 Entries: 118 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Recent Contacts Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Quick Contacts Version: 0 Entries: 7 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone Call Logs Version: 0 Entries: 137 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Attachment Data - Calendar Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Firewall Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar - All Version: 5 Entries: 195 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Configuration Channel Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Map Locations Version: 0 Entries: 4 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Alarm Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Theme Settings Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Network Favorites Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book Version: 0 Entries: 831 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Map Settings Version: 0 Entries: 3 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Trusted Key Store Version: 0 Entries: 84 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Tasks Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: TCP/IP Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BBGroups Version: 0 Entries: 6 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Options Version: 0 Entries: 14 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Location Based Services Version: 0 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Diagnostic App Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WordToGoPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Searches Version: 2 Entries: 6 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Code Module Group Properties Version: 1 Entries: 59 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Smart Card Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Policy Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Memory Cleaner Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Bluetooth Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Folders Version: 1 Entries: 3 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Attachment Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Saved Email Messages Version: 3 Entries: 3 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Sounds Version: 1 Entries: 19 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Messages Version: 3 Entries: 279 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar Version: 5 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: TLS Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WAP Push Messages Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Ascendo DataVault Version: 4 Entries: 355 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Bookmarks Version: 1 Entries: 17 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Profiles Options Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Default Service Selector Version: 2 Entries: 3 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Tasks Version: 2 Entries: 7 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: AutoText Data Version Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book - All Version: 0 Entries: 831 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Device Options Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Configuration Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Content Store Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Alarms Version: 1 Entries: 0 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: CustomWordsCollection Version: 0 Entries: 75 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: DocsToGoCommonPrefs Version: 1 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MemoPad Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input Method Switcher Option Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Random Pool Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Camera Options Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book - Last Used Hints Version: 0 Entries: 1 Size: 0
[40000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BIS Account Data Version: 1 Entries: 1 Size: 0
[60000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_refresh_databases] Exit
[60000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::_get_databases_summary] Exit
[60000] (08/13 08:28:17.973):{0x14CC} [DeviceDatabaseAccessImpl::get_databases_summary] Exit
[40000] (08/13 08:28:17.973):{0x14CC} [IDeviceMonitorImpl::stop_monitor] stopping device monitor
[30000] (08/13 08:28:17.973):{0x17D0} [IDeviceMonitorImpl::ThreadProc] Exit Requested.
[30000] (08/13 08:28:17.973):{0x17D0} [DIAG] EVENT=Unregister_thread, THREADID=0x17D0, THREADNAME="Unnamed"
[40000] (08/13 08:28:17.973):{0x14CC} [IDeviceMonitorImpl::stop_monitor] Device monitor stopped

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New Contributor
Posts: 5
Registered: ‎08-12-2010
My Device: Blackberry Storm 9500
My Carrier: Swisscom

Re: Updated to DM 6, cannot configure sync

PROBLEM SOLVED

 

Dear Bifocals

 

I assumed that the deinstallation of 5.1 causes the sync problems.

 

So I decided the clean uninstall DM 6 again. After that, I cleaned the registry using TuneUp Utilities. Then I manually searched the registry for remaining Blackberry entries and removed all entries that referrred to Blackberry and the deleted RIM and Blackberry folders. I did not touch the entries that referred to some folders in the folder Program Files\Common Files\ and USB.

 

Then I rerstarted the PC and installed DM 6 again. Now, everything seems to work correct. As many other people seem to have the same problem, it would may be a good idea to provide an uninstall tool for older DM versions that removes old registry entries reliably.

 

Best regards,

voellm

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Updated to DM 6, cannot configure sync

 


voellm wrote:

PROBLEM SOLVED

 

Dear Bifocals

 

I assumed that the deinstallation of 5.1 causes the sync problems.

 

So I decided the clean uninstall DM 6 again. After that, I cleaned the registry using TuneUp Utilities. Then I manually searched the registry for remaining Blackberry entries and removed all entries that referrred to Blackberry and the deleted RIM and Blackberry folders. I did not touch the entries that referred to some folders in the folder Program Files\Common Files\ and USB.

 

Then I rerstarted the PC and installed DM 6 again. Now, everything seems to work correct. As many other people seem to have the same problem, it would may be a good idea to provide an uninstall tool for older DM versions that removes old registry entries reliably.

 

Best regards,

voellm


 

Good Deal!!

It was nice working with you voellm!

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Updated to DM 6, cannot configure sync

Hi,

Thought I would repost the KB for doing the clean removal of the previous desktop manager software.

I have also listed some KB's to fix  common errors that I have seen in the past. If your previous desktop software had the media manger add on Roxio Creator 9 and 10 there are two Roxio Knowledgebase articles as well for XP and Vista.

Thanks,

 

Bifocals

 


 

 KB02206  How to perform a clean uninstall of the BlackBerry Desktop Software


  KB19282    During a clean uninstall process for Desktop Manager, a Windows Installer prompt indicates that the Roxio® Update Manager is missing installation files. Attempts to browse for the missing files are unsuccessful.

 

KB10220  The Feature you are trying to use is on a network resource that is unavailable. Click OK to try again.         

 

 KB04272  InstallShield is using the installation files from the previous version of BlackBerry Desktop Manager.              

 

For XP:

http://kb.roxio.com/content/kb/Creator/000086CR

 

For Vista:

http://kb.roxio.com/content//kb/Creator/000127CR

 

 

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Visitor
Posts: 1
Registered: ‎08-13-2010
My Device: bold 9000
My Carrier: proimus

Re: Updated to DM 6, cannot configure sync

Me to I Updated to Desktop Manager 6 yesterday. 

 

same think ....configure synchronization by clicking "Configure settings", dialog =  "Determining the root configuration name for the main system . . ." and too after a few seconds pops up that says "Intellisync - - Unknown error reported".

 

I have tried: 

 

Reset settings

reset Un-registration and re-register the vbscript.dll

try to un install re-install ( error 2738) hence Unregistration and re-register the vbscript.dll

Pulled my hair out, that did not solve much. 

 

Why don't these RM guys just do some basic testing on one of the most common OS platforms on the planet?

At the beginning of the week I had a stable system, now today I can't sync a $400 product.

Mr A bit disgruntled     

 

New Contributor
Posts: 2
Registered: ‎10-29-2009
My Device: Not Specified

Re: Updated to DM 6, cannot configure sync

I tried updating to DM6 and what a waste of time.  I have a storm and at first it tried to update the core OS and kept telling me there is an upgrade but it never goes away every time you apply.  BTW, first you have remove most of your applications to give you room to upgrade.  The DM6 crashed on my XP Pro computer several times.  Finally, I had enough.  Deleted DM6 and reinstalled DM5.  After spending almost 5 hours with this process, I finally have everything back to normal. 

 

Please don't release software before it is properly tested.  This was the biggest waste of time installing software I have ever had with RIM.

 

Smiley Mad

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Updated to DM 6, cannot configure sync

 


dcocker wrote:

Me to I Updated to Desktop Manager 6 yesterday. 

same think ....configure synchronization by clicking "Configure settings", dialog =  "Determining the root configuration name for the main system . . ." and too after a few seconds pops up that says "Intellisync - - Unknown error reported".

 

I have tried: 

 

Reset settings

reset Un-registration and re-register the vbscript.dll

try to un install re-install ( error 2738) hence Unregistration and re-register the vbscript.dll

Pulled my hair out, that did not solve much. 

 

Why don't these RM guys just do some basic testing on one of the most common OS platforms on the planet?

At the beginning of the week I had a stable system, now today I can't sync a $400 product.

Mr A bit disgruntled     

 


 

Hi Dcocker,

It isn't clear to me if you resolved the 2738 error.

Attached  is the RIM KB article that addresses it.

Thanks,

 

Bifocals

 


KB03490

 

One of the following error messages appears when you install, change, or remove BlackBerry® Desktop Manager:

Internal Error 2738. Could not access VBscript.

Error message 2738: <file name> is not a valid Win32 application

 

 

 

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New Member
Posts: 2
Registered: ‎08-13-2010
My Device: Storm 9530
My Carrier: Verizon

Re: Updated to DM 6, cannot configure sync

Wow. Just had to add my 2 cents. This mess has consumed my entire afternoon. I've tried all sorts of solutions, including uninstalls and reinstalls, followed the instructions from so-called "solution" KB03490 and system restore and I still can't sync.

 

I'm VERY, VERY unhappy about this, and I will start shopping for a different product if I'm expected to spend hours of my time trying to make this expensive product I own synchronize with my Outlook.

 

FYI, I have Windows XP SP3, Storm 9530, and USED to have DM6. I shouldn't have to clean my registry and make all sorts of changes that I'm not comfortable doing just to get basic functionality.

 

Post a fix. Don't send me all over the Internet looking for a solution.

New Contributor
Posts: 7
Registered: ‎08-13-2010
My Device: Blackberry Curve 8330
My Carrier: Verizon Wireless

Re: Updated to DM 6, cannot configure sync

 


Bifocals wrote:

 


wotze wrote:

Hi all,

Great update RIM, nothing but trouble. Nice timewaster.

Thanks to this forum/thread I (only) spent 30 minutes directly de-installing DM 6, downloaded an old (random) version DM 5 and restored the installation. DM 5 always worked fine for me and there isn't any 'new' functionality added any way, which is forth this hassle.

Just a new look (who cares) and a nice bug offcourse which prevents me from using the only function I need: my organizer. I switched OFF the update-function. I'll have another look for DM 6 in +18 months or so.

 

Need to say: I like my Curve 8250!

 


Wotze,
If you couldn't run it how do you know what  functionality the program does or doesn't have? Thanks for the detailed info. 
Bifocals

 


 

I don't believe he said he can't get it to run.  I suspect he is having the same problem I am, in that the program runs, but refuses to sync with your phone. You can still poke around the UI, but you just can't sync organizer data (contacts, tasks, calendar, memos).

 

Once you've installed the BDM 6.0 "Update" (it actually leaves v5.x installed too), neither BDM5 nor BDM6 will allow you to sync your BB!  It's incredibly frustrating.  I've also tried resetting the sync options in both BDM5 and BDM6, to no avail.  Thanks, you all, for posting to let us know we're not the only ones having this lame issue!  And yes, BDM6 just looks mostly like a lame UI upgrade.  I liked the BDM5 UI MUCH better, for the record.