04-27-2013 09:32 AM
I am having issues updating to OS 7.1 with my Curve 9360. Using the over-the-air-Update doesn't work, I keep getting the message that I can't connect to the update-server, even though I am connected to wi-fi; the 3G-, Blackberry- and Connection-Symbols appear as well. And the BlackBerry Desktop Software tells me that my device has the 7.0 OS, but says there are no updates available.
Can you help me out? I bought a BlackBerry because of the 7.1 OS pretty much...
04-27-2013 02:40 PM
Welcome to BlackBerry Support Forums
Personally I never suggest doing an Over the Air device software update .
If you're having problem updating your device software then try a manual update which is more convient and safe , to do that follow those simple steps , but before that be sure you don't have any BlackBerry OS packages installed on that PC, if you have it then remove it .then :
1.Locate your Carrier and Download the OS you desire from here BlackBerry Software Download Site
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders :
5. On your PC go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) Double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop