Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-27-2013
My Device: Curve 9360
My Carrier: Telefonica o2 Germany

Updating Curve 9360 to OS 7.1



I am having issues updating to OS 7.1 with my Curve 9360. Using the over-the-air-Update doesn't work, I keep getting the message that I can't connect to the update-server, even though I am connected to wi-fi; the 3G-, Blackberry- and Connection-Symbols appear as well. And the BlackBerry Desktop Software tells me that my device has the 7.0 OS, but says there are no updates available.


Can you help me out? I bought a BlackBerry because of the 7.1 OS pretty much...




Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Updating Curve 9360 to OS 7.1

Hello jbenjamin


Welcome to BlackBerry Support Forums



Personally I never suggest doing an Over the Air device software update .


If you're having problem updating your device software then try a manual update which is more convient and safe , to do that follow those simple steps , but before that be sure you don't have any BlackBerry OS packages installed on that PC, if you have it then remove it .then :


1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

2. Now Double Click  on the file that you Downloaded to Install it on your PC


3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.

4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders  :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML


5. On your PC  go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path  will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) Double click Loader.exe


      Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop



Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.