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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-22-2012
My Device: Blackberry Bold 9780
My Carrier: Telus

Updating License Key!

Hi, I need help knowing how to update a license key for BeBuzz. I recently got a new blackberry bold 9780, because my old one had water damage. It is the exact same phone, and I am using my old SIM card. I installed BeBuzz on my new phone, and typed in my old license key. When I do this and try to unlock it, I get the message "The license code you entered is for version 3.x only. You will need a new activation code for version 5.x. See http://www.bellshare.com/forum/viewtopic.php?f=2&t=952 for our upgrade policy." Unfortunately, this does not help me at all. I do not want to pay for it all over again... can anyone help please??

Hall of Famer III
Posts: 58,711
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Updating License Key!

Hi and Welcome to the Community!


If you obtained the app via AppWorld (you did not say), then you should be able to obtain a new license code...many license codes are tied to the BB PIN, which has now changed since you have a new BB...but you should still be able to use your purchased apps.

To re-install your apps, please see this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

If, however, you did not obtain this via AppWorld, then you must inquire of the place you obtained the app from for assistance.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Updating License Key!

[ Edited ]

Any app you purchase from Bellshare can be upgraded by requesting a new license key by email.  Just include your contact details and a new key will be sent to you.



I hope that helps you.  Smiley Happy


(Oops...just noticed that sdgardne mentioned that in his reply.  Apologies, sdgardne.)  Smiley Happy

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