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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎12-18-2012
My Device: Bold9900
My Carrier: Koodo

Updating OS then it hangs

I was updating the blakberry device software on my bold 9900. It was going good then during the  " erasing applications" phase the process hangs. I have been waiting for 2 hours to g et it done but i am not sure if i am allowed to interrupt it as according to the message if i interrupt the process it will make the device unusable. Please help what o do next

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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Updating OS then it hangs

you will have to do a battery pull. Smiley Sad

 

if it hangs again, you can try this:

 

force the detection of the BlackBerry smartphone using Application Loader
http://www.blackberry.com/btsc/KB10144

 

 

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