10-31-2012 11:43 PM
I'm confused which one to look at if I wanted to know my device version. When I go to options I see this 6.0 Bundle 3049 (v18.104.22.1686, Platform 22.214.171.124). I am having issues such as auto on/off and hang ups so I wanted to update or reload my OS. I went to the download site for your carrier but when I checked the published date, those were a year ago. When I checked for updates in the desktop software and viewed other versions, the current version installed (v126.96.36.1996) weren't there. Thank you.
11-06-2012 01:50 PM
BlackBerry® smartphone software availability is controlled by your carrier, if you select 'Other Versions' and no versions are listed go to the carrier website, download and install the BlackBerry® device software to your PC and then complete the software reload.
Let me know if you have any other questions.
11-06-2012 08:05 PM
Thanks for the reply.
But I am confused which one to look at if I wanted to know my device version. Is it v188.8.131.526? I already went to the download site for your carrier but when I checked the published date, those were a year ago. Will I know if it's the updated/ higher version if it is higher than v184.108.40.2066?
Granted I was able to download a device software, how do I install it? Step by step instructions, please. Kindly bear with me. Thank you!
08-04-2013 02:26 AM
Welcome to BlackBerry Support Forums
Most easiest way is to try a manual update , to do that follow those simple Instructions :
1.Locate your Carrier and Download the OS you desire from here BlackBerry Software Download Site
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders :
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop
08-04-2013 08:52 AM