Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 5
Registered: ‎01-16-2013
My Device: blackberry curve 9360
My Carrier: Pioneer Tele

Updating desktop and blackberry

I am trying to update the desktop manager so that I can update the blackberry curve software and it either freezes or takes too long and then eventually fails? Any help?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Updating desktop and blackberry

I didn't think you had to update the desktop manager in order to update the device software.

You could download and install the software for your device from http://na.blackberry.com/eng/support/downloads/download_sites.jsp

then when you open desktop manager, connect the blackberry and it will see that update for the install.

 

If you want to try to update the desktop manager, you could uninstall it from the computer, then install it using this link:

http://us.blackberry.com/software/desktop.html

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-16-2013
My Device: blackberry curve 9360
My Carrier: Pioneer Tele

Re: Updating desktop and blackberry

When I open desktop and click update it taakes forever and gets to a point and faills..
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Updating desktop and blackberry

Which option from above did you try?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-16-2013
My Device: blackberry curve 9360
My Carrier: Pioneer Tele

Re: Updating desktop and blackberry

The first link...
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Updating desktop and blackberry

ok thanks.  Try to uninstall the desktop manager and install it from the second link.  I'm not sure whats causing the freeze.  Are you on mac or PC?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-16-2013
My Device: blackberry curve 9360
My Carrier: Pioneer Tele

Re: Updating desktop and blackberry

Laptop..if i Uninstall, then how am i going to connect to internet if I only have the option for using the blackberry?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Updating desktop and blackberry

[ Edited ]

You'll still be able to access the internet after you uninstall the desktop manager.  After you uninstall the desktop manager, reboot your computer, download and install from http://us.blackberry.com/software/desktop.html

Do you access the internet through your blackberry using the desktop manager?  If so, download the file first, then uninstall the desktop manager and install using the file you just saved.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-16-2013
My Device: blackberry curve 9360
My Carrier: Pioneer Tele

Re: Updating desktop and blackberry

Yes, I access internet though my blackberry using desktop manager...It was the most resonably priced option for us!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Updating desktop and blackberry

oh I understand!  that makes sense.  I'm worried that if you uninstall it and the new install doesn't work for whatever reason, you will be stuck.  If you take the phone to the store, they can update the software for you too.  I'd hate for you not to have internet access because the desktop manager is acting up.  You could also use bbsak to wipe and load the latest software for your phone.

Download and install bbsak / guide
http://bbsak.org/faq.php

 

Download and install the software for your device from (if you haven't done so already)
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________