04-29-2012 09:39 PM
Followed the instructions and have the v5 installer downloaded to my desktop. Updating the device requires that the device be disconnected yet when launched there is a message requiring a PIN number and the connection of the blackberry. Guidance sought
05-04-2012 09:56 AM
Can you please clarify the steps you are following to update your BlackBerry® Device Software?
What happens when you try to perform the update by following the steps in any of the following KB articles?
"How to reload BlackBerry Device software and applications using BlackBerry Desktop Software" http://bbry.lv/I5KEkK
"How to update the BlackBerry Device Software through the web" http://bbry.lv/IrpagU
"How to use BlackBerry Desktop Software for Mac to update or make changes to applications on the BlackBerry smartphone" http://bbry.lv/IrpfBi
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