Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 29
Registered: ‎12-22-2010
My Device: Not Specified

Upgrade Curve 8330 to v5

Followed the instructions and have the v5 installer downloaded to my desktop.  Updating the device requires that the device be disconnected yet when launched there is a message requiring a PIN number and the connection of the blackberry.  Guidance sought

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Upgrade Curve 8330 to v5

Hi PhilPense,


Can you please clarify the steps you are following to update your BlackBerry® Device Software?

What happens when you try to perform the update by following the steps in any of the following KB articles?


"How to reload BlackBerry Device software and applications using BlackBerry Desktop Software" http://bbry.lv/I5KEkK

"How to update the BlackBerry Device Software through the web"  http://bbry.lv/IrpagU
"How to use BlackBerry Desktop Software for Mac to update or make changes to applications on the BlackBerry smartphone" http://bbry.lv/IrpfBi





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!