Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Contributor
Posts: 20
Registered: ‎08-27-2008
My Device: Blackberry Curve 8830
Accepted Solution

Upgrade Options re: Email

I upgraded to the new version using Verizon's link (as my carrier is Verizon) and don't notice much difference in options at all. For example, Blackberry listed the following as an option:

Remotely search for e-mails even if they’ve been wiped from your device

Can anyone tell me how to do this?


Also, when I check email on my Blackberry I no longer am given the option to delete only on the handheld, only to "delete". I've since added an email account and I am given the option to delete only on the handheld on that one account. On my other accounts I'm just given the option to "delete". Anyone know how to enable the option to only delete on the handheld?

Any help would be greatly appreciated.

Thanks,
Casey
Sincerely,
Casey
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Upgrade Options re: Email

The Remote search feature is only available is you're on a BES (setup by corportate IT department)

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15161&sliceId=SAL_Pub...

 

Also check under Messages | Options | Email Reconciliation. What's your Delete On set to? If you change it to Prompt see if that's how it was set to before.

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
Contributor
Posts: 20
Registered: ‎08-27-2008
My Device: Blackberry Curve 8830

Re: Upgrade Options re: Email

Ok, thank you for the information.
Sincerely,
Casey