10-21-2008 10:26 AM
We are in the process of switching carriers and were having problems with the new devices. The carrier recommended upgrading the devices to OS 4.5 to fix some the problems which is fine since T-Mobile released the new OS yesterday. We upgraded a few devices without any issues (seems to fix the problems we were having with UMA); however, I now have 70 more Blackberry's with the old OS! Is there a systematic way to upgrade this many phones? We are on BES with the latest sevice packs (6 was the last one if I remember correctly). I don't think it matters, but all of the devices are 8320's. As it is, I am looking at 1 hour per phone which would be 70 hours! I really need to get this down to a couple of days.
Thanks for any help!
10-21-2008 11:01 AM
10-21-2008 12:47 PM
10-21-2008 01:35 PM
OK. I was also going to suggest using the web blackberry web desktop manager in a similiar fashion, but that requires some user interaction as well. I think I remember seeing something about using the BlackBerry Manager on a BES to update 5 devices at once, but that required having all 5 devices connected to the computer you're accessing the Manager from.
If they do offer you a solution I'd be interested in hearing about it. Good luck
10-21-2008 08:37 PM
10-21-2008 09:26 PM
They directed me to KB04538 "Install BlackBerry device software using the BlackBerry Handheld Configuration Tool". From what I have read, that tools is included in the latest Blackberry Enterprise Manager. I tried it that way by setting up a software configuration which initially appears like it is going to do the trick, but it ends up failing once I kicked off the second one. It didn't actually throw an error, it ended up hanging up Enterprise Manager and both devices stopped with the error 200 on the screen. I think this tools is designed for basic software installs and not OS upgrades. It seems like it gets confused which device it was working on when the devices reboot?
Anyways, we ended up doing it the "old fasion way" by setting up several machines to do the upgrades. So far we have about 20% of them upgraded, but have a system down so the rest should go must faster.
I tried your tip from a few posts back with the shared folder. That works, but it should be noted that it will try to setup the device for the current MAPI profile of the logged in user. I was wondering why I stopped receiving emails on my BB !
10-21-2008 09:59 PM