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New Contributor
Posts: 9
Registered: ‎09-21-2012
My Device: Bold 9700
My Carrier: Telenor
Accepted Solution

Upgrade to 6 requires Blackberry subscription?

[ Edited ]

I am testing out some devices for Mercedes Benz Scandinavia (my employer) and we need to be able to upgrade them (6. Bundle 2949 is available). The upgrade software tells me I need  service account. Needless to say we are not going to purchase more stuff or accounts than we already have, so how do I proceed? Could it be we already have a subscription but need more info to be able to use it?

 

Forgot the model, Bold 9700.

Posts: 94,539
Likes: 24,406
Solutions: 6,351
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgrade to 6 requires Blackberry subscription?

It will work if you put the working SIM with the BIS or BES service account in the device.

 

You can also perform the update by downloading the OS file and then disconnecting all internet service to the PC you're upgrading from... disconnect the cable, etc.

 

If you need further help, please post back.

 

 

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New Contributor
Posts: 9
Registered: ‎09-21-2012
My Device: Bold 9700
My Carrier: Telenor

Re: Upgrade to 6 requires Blackberry subscription?

Thanks, much obliged.

 

New Contributor
Posts: 9
Registered: ‎09-21-2012
My Device: Bold 9700
My Carrier: Telenor

Re: Upgrade to 6 requires Blackberry subscription?

Upgraded successfully. Thanks.

Highlighted
Posts: 94,539
Likes: 24,406
Solutions: 6,351
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgrade to 6 requires Blackberry subscription?

You are very welcome.

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code