Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Contributor
Posts: 14
Registered: ‎05-17-2009
My Device: Not Specified

Upgraded to 4.5 and now it is very slow answering call

hi I updated to 4.5 OS on my 8330 and now when someone calls it takes about 3 seconds after pressing the answer button for it to connect to the other person. Is there a fix for this? Thanks.
Highlighted
Forums Veteran I
Posts: 2,091
Registered: ‎03-11-2009
My Device: Z30
My Carrier: Telus

Re: Upgraded to 4.5 and now it is very slow answering call

did you upgrade to 4.5 with a media card installed? If so, pull the media card out.

make a manual backup

reinstall the 4.5 software without doing an auto backup and restore.

test your device at that point... if it works... you have a few options

 

restore full backup and test to see if it still works right

or

load into advanced restore and do a selective restore, only restoring your most important databases

if this all works fine... put your media card back in

Contributor
Posts: 14
Registered: ‎05-17-2009
My Device: Not Specified

Re: Upgraded to 4.5 and now it is very slow answering call


drizzt09 wrote:

did you upgrade to 4.5 with a media card installed? If so, pull the media card out.

make a manual backup

reinstall the 4.5 software without doing an auto backup and restore.

test your device at that point... if it works... you have a few options

 

restore full backup and test to see if it still works right

or

load into advanced restore and do a selective restore, only restoring your most important databases

if this all works fine... put your media card back in


 

 

 

I did, infact have a media card installed at the time, is there a tutorial for manually backing up/restoring and such? ty

Forums Veteran I
Posts: 2,091
Registered: ‎03-11-2009
My Device: Z30
My Carrier: Telus

Re: Upgraded to 4.5 and now it is very slow answering call

in desktop manager, click on Backup/restore, you will get another screen with 3 options (backup, restore, advanced) choose backup, to backup(saves to My Documents)

after you have gone through the reinstall, you can use the restore option to restore the full backup, or use advanced to load the backup and choose certain databases to restore rather than them all (address book, calendar, tasks... etc)