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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-05-2012
My Device: Blackberry 9900
My Carrier: TELUS

Upgraded to 7.1.0 and now I've lost my BBM

Hello, I ugraded my softward last night and when I turned my phone on this morning my BBM icon was missing.  I did a search but it returned nothing.  My friend was able to send me a message and it was delivered.  I have gone into app world to try to redownload it but when I open 'My world" my phone freezes and when I try to redown load it from seaching on app world my phone freezes. 


Help....I live for BBM!!

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Upgraded to 7.1.0 and now I've lost my BBM

Hello Taysamcam, 


Welcome to the forums. 


Have a look at this article which may help you out with your issue. 


BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone



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