12-10-2009 11:03 PM
I upgraded to DM 5.0 today and after the 2hr download I have lost all email notification and cannot compose email either on my Pearl 8120
When I go to Email set up my only options are "I want to use a work email account with a BB Enterprise server" or "I want to skip email set up"
I dont use my phone for work so I dont have an activation password because I dont have a system admin other than myself...???
Email worked fine before the upgrade...
12-11-2009 12:06 AM
Upgrading Desktop Manager should not have affected anything, at all.
Did you load your Desktop Manager with the correct personal BlackBerry Internet Servcie option?
Anyway, on the device, do a simple reset, first: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
If still nothing, follow these steps:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
12-11-2009 06:15 PM
I cant find email set up on my phone...
Interestingly, on my drive home today I got a ding as if I had a text message and then all my emails uploaded to my phone...Unfortunately they all look like texts and my Facebook still does not work...all Facebook notifications come across as emails...????
Would restoring a previous back up from before the upgrade work?
12-11-2009 06:19 PM
Please first perform ALL of the steps JSanders recommended...and report back with those results.