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New Contributor
Posts: 2
Registered: ‎12-10-2009
My Device: pearl 8120
My Carrier: tmobile

Upgraded to DM 5.0 and lost email to my BB

I upgraded to DM 5.0 today and after the 2hr download I have lost all email notification and cannot compose email either on my Pearl 8120

When I go to Email set up my only options are "I want to use a work email account with a BB Enterprise server" or "I want to skip email set up"

 

I dont use my phone for work so I dont have an activation password because I dont have a system admin other than myself...???

 

Email worked fine before the upgrade...

 

Please help...

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded to DM 5.0 and lost email to my BB

Upgrading Desktop Manager should not have affected anything, at all.

 

Did you load your Desktop Manager with the correct personal BlackBerry Internet Servcie option?

 

Anyway, on the device, do a simple reset, first: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

If still nothing, follow these steps:

 

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 

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New Contributor
Posts: 2
Registered: ‎12-10-2009
My Device: pearl 8120
My Carrier: tmobile

Re: Upgraded to DM 5.0 and lost email to my BB

I cant find email set up on my phone...

 

Interestingly, on my drive home today I got a ding as if I had a text message and then all my emails uploaded to my phone...Unfortunately they all look like texts and my Facebook still does not work...all Facebook notifications come across as emails...????

 

Would restoring a previous back up from before the upgrade work?

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Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Upgraded to DM 5.0 and lost email to my BB

Hi there!

 

Please first perform ALL of the steps JSanders recommended...and report back with those results.

 

Thanks.


Occam's Razor nearly always applies when troubleshooting technology issues!

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