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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-14-2013
My Device: BB9900
My Carrier: Telstra

Upgrading from BB9900 to BBZ10



I was just wondering if someone can help me. I am using a BB9900 with BES and i need to upgrade to a BB Z10 and i dont know how?


And how much does it cost to do so?


Thank you.


Leca Smiley Happy

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Upgrading from BB9900 to BBZ10

Hey Leca,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to migrate data from your BlackBerry Bold 9900 smartphone to the BlackBerry Z10: www.blackberry.com/btsc/KB33322


Also with BlackBerry 10 smartphones, your IT department will need to update their BlackBerry Enterprise Server.  For more information check out this link:  http://ca.blackberry.com/business/software/bes-10.html#how-to-get-it


Let me know if you have any more questions.





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