Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎10-06-2012
My Device: Playbook
My Carrier: None

Upgrading problem

Hi,

 

I have two apps ready to upgrade on my bb playbook, however, when I try to upgrade them I am requested to introduced my password and then the following message appears: "There were problems completing this purchase. Please try again or visit BB-appsupport for more information. (error id:35005)"

 

The two apps are groovy notes and photostudio. I can download other apps, but can't upgrade these two. 

 

Thanks!

Contributor
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Upgrading problem

Same problem here but with 4 app upgrades.....Groovy Notes, Flie Shield, Fruit Slash, and Maps for Google Maps.   Have downloaded several other apps successfully and have tried restarting the PB and resetting my app world pw.

New Contributor
Posts: 2
Registered: ‎10-07-2012
My Device: PlayBook
My Carrier: None

Re: Upgrading problem

I am also having the same problem upgrading groovy notes. Any ideas?
New Contributor
Posts: 3
Registered: ‎10-09-2012
My Device: Blackberry Playbook
My Carrier: None

Re: Upgrading problem

Finally, I was thinking it was just me. I have had a very bad time finding any helpful info on what is going on. I changed my BB ID Password, updated my billing info and still nothing works. I did try downloading a free app and it worked and installed fine. It seems to only be the paid apps that end in 35005 errors. I'm waiting to hear back from BB support as I have a few days left on my 90 days but am very frustrated.

 

All this started when I accepted the latest OS update - 2.1.0.1032

 

It wiped out my calender and emptied out my contact list. BB emailed me that this was a 'known' problem with the newest OS and there were no fixes yet.

 

I tried to reload the backup version I had on my desktop but it was a few weeks old and that is when I ended up with a bunch of apps that needed updating and I discovered this problem. Sure hope someone out there can help us!

Highlighted
Contributor
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Upgrading problem

Good to know they're aware of it...happened following the OS 2.1 upgrade with me as well..im now up to 7 apps  that can't upgrade, yet the downloads seem fine...

New Contributor
Posts: 2
Registered: ‎10-07-2012
My Device: PlayBook
My Carrier: None

Re: Upgrading problem

Success. I'm not sure what happened but I clicked the"Refresh List" button and then I was able to update Groovy Notes. Maybe that will work for you as well.

Contributor
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Upgrading problem

Thanks...worked for me too...never had to do that before and don't recall that button being there before in My World...
New Contributor
Posts: 3
Registered: ‎10-09-2012
My Device: Blackberry Playbook
My Carrier: None

Re: Upgrading problem

Thanks! The Refresh List button helped me too. Nice to have that working again.

New Member
Posts: 1
Registered: ‎10-22-2012
My Device: Playbook 32GB
My Carrier: n.a.

Re: Upgrading problem

Thanks.
Contributor
Posts: 19
Registered: ‎10-20-2012
My Device: 9900
My Carrier: o2

Re: Upgrading problem

Seems to be a common problem as its happened on mine twice as well