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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎04-22-2013
My Device: Bold 9900
My Carrier: Mtn Nigeria

Upgrading

Pls I tried to upgrade my bold 9900 to from 7.0 to 7.1 bundle through my pc but suddenly my network was disrupted and it stopped so I couldn't continue with the upgrading. But after some hours, my phone went dead and couldn't work again. Pls what can I do?
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Upgrading

Hello Akim1470

 

Welcome to BlackBerry Support Forums

 

 

Have you tried to connect your device and run Desktop Software to see if it allow your device to update ?

 

If your device is able to connect then you can try a manual update for that follow those simple steps:

 

1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

2. Now Double Click  on the file that you Downloaded to Install it on your PC

 

3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.

4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders  :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe

 

      Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop

Software.

 

Try it and let us know of your progress.

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