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New Contributor
Posts: 5
Registered: ‎02-03-2011
My Device: 9700
My Carrier: T-Mobile

Uploading Facebook App, getting "invalid password"

About a month ago, I had to return my 9700. When I received my new one, I restored the data that was on my original 9700 to the new phone.  Mostly everything worked ok.   For some reason, the FB app did not reload.  I attempted numerous times to upload the app & insert my password.  I keep getting

the message that the username or password info is not valid.  I deliberately changed my FB pass-

word just to see if that would help.  It didn't.  I keep getting the same message.  The only wasy I can

access FB now is through my internet browser.

 

Has anyone had this happen & If so, is there a solution?

 

I have contacted my cell carrier and their Blackberry team.  Useless. 

 

Thanks in advanceSmiley Happy

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Uploading Facebook App, getting "invalid password"

Go to the Facebook app icon, press the menu/action key, select delete and confirm it. It will get deleted.

It is better to reboot manually by battery pull if not prompted. After reboot, install the app either from appworld or www.blackberry.com/facebook

Get back to tell if it worked.
_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 5
Registered: ‎02-03-2011
My Device: 9700
My Carrier: T-Mobile

Re: Uploading Facebook App, getting "invalid password"

I do not have a Facebook Icon on the desktop.  That disappear somehow when I reinstalled everything on the new Blackberry.  Is there another way to do it?

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Uploading Facebook App, getting "invalid password"

What os are yu using? the new os6 or the previous os5?

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 5
Registered: ‎02-03-2011
My Device: 9700
My Carrier: T-Mobile

Re: Uploading Facebook App, getting "invalid password"

Good question!  Not sure, how do I tell?  Thanks

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Uploading Facebook App, getting "invalid password"

Go to the main options -> About

It would be mentioned as 6.0 Bundle 1870 (v6.0.0.448 Platform 6.6.0.124)

What does it say for you?
_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
Highlighted
New Contributor
Posts: 5
Registered: ‎02-03-2011
My Device: 9700
My Carrier: T-Mobile

Re: Uploading Facebook App, getting "invalid password"

I just discovered the Blackberry App icon.  Right in front of my nose.  The instructions "Go to the Facebook app icon, press the menu/action key, select delete and confirm it. It will get deleted" won't work for me because there doesn't appear to be a malfunction key. ALSO, very big deal, the DELETE function does not work!  Whole new problem.  What now?  If I save everything on FB & reinstall, I'll wind up reinstalling everything as it was.   I'm frozen at "cancel".  What now?