08-25-2009 02:04 AM
08-25-2009 02:55 AM
Hi and Welcome to the Forums!
Let me see if I understand this correctly...
1) The app developer released an email to their user base that they had upgraded their app and it was available
2) They did not include any instructions in that email stating how to perform the upgrade
3) Their own support folks are clueless
4) Their own support folks pointed you here, to this forum, in the hopes that someone would know more than they do.
If that's the right string of events, I'd be firing that support staff if I were the developer...
Or, perhaps, the email is a hoax and there is no update after all?
Really, I'd go back to them...as the developer, they must know how to do the update...or at least they must be able to find out. They would have the ability to get to the developer much better than anyone here.
08-25-2009 09:41 PM
That sounds about right, here is the exact email when I asked the question how to upgrade.
I do not know how the AppWorld update works. We were not briefed on that since I am only the developer.
But please go to supportforums.blackberry.com and then to the AppWorld section and post the question there! They help you very soon there!
Fabian is the guy that supposedly designed the software. Still have not been able to figure it out.
08-25-2009 10:01 PM
Well, you can go into AppWorld > MyWorld, and then open up the listing for the app. Then, if it has an update available, it'll show on the screen that it is available, and will install it. But, that depends on the developer having released it to RIM properly for release via AppWorld. So, if you do not find the update in AppWorld, then it's back to the developer.
I think I'll be avoiding anything produced by "Fabian"...
08-26-2009 03:35 PM
I am the guy who wrote this app.
So what am I supposed to do when a user received an eMail from RIM that there is an update available for the app but the user cannot find the app on App World?
08-26-2009 06:01 PM
Hi bba! Thanks for joining in!
From what I interpret from the OP on this thread, the update email they received was not from RIM, but from your support folks. Or are you asking about a different situation?
FWIW -- As a vendor, you have a completely separate channel for support, don't you? I'm not a vendor to RIM (nor even a RIM person), so I've only seen the entry portal pages for vendors...I've no idea what is inside, but I have to hope that it provides the tools necessary for developers and vendors to get what is needed from RIM. I found it here:
Hope that helps!
08-27-2009 01:33 AM
sdgardne, I have not sent any eMail about an update. But I did update my app to v1.4. I have no idea where the customer got the eMail update from but I think it was from RIM.
The channel for support is via eMail. The customer directly emails the developer.