Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-27-2010
My Device: Blackberry Bold 9700
My Carrier: Orange UK

Urgent Email Help Please !!!!

Hi, I'm currently a Bold 9700 user and email is my number one priority on my phone but, When i added my email account it said an icon would be added too my screen but no icon was actually added so after searching through all my folder i came too the conclusion my email was broke ! Then i thought maybe its my actual email address (Hotmail) so i made a new email via Orange(UK) my network provider too see if an icon would be added for that and... success an icon was added for the Orange one but then i noticed my hotmail icon had been added also, I then went into my email settings and deleted my Orange email account since it was a pointless waste of space however upon the deletion it did not only take away my Orange email icon but also my Hotmail one too ! I did this process again and both icons appeared and when i deleted the Orange one they both disappeared I even tried adding my parents email address instead of the orange one and the same happened again ! So i was hoping somebody could give me some sort of solution to this problem/fau lt ? Thanks

Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent Email Help Please !!!!

I don't know why both are deleting when you delete one.. but all you have to do is hide the O2 account you don't want to see.. just scroll to it > Menu > Hide.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code