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New Contributor
Posts: 5
Registered: ‎03-25-2014
My Device: Blackberry 9320
My Carrier: Three

Urgent Help Needed

Evening all.

 

I security wiped my phone a while back and since then I have been unable to recieve emails. Is there any way I can get my emails back as I need to recieve them while away from home and working?

 

Regards

Ben 

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent Help Needed

Yea, first... are they setup on the device since the security wipe?

 

Go to your personal or internet email icon and set up the email account.

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New Contributor
Posts: 5
Registered: ‎03-25-2014
My Device: Blackberry 9320
My Carrier: Three

Re: Urgent Help Needed

Hi,

 

it will not let me click on the email icon at all

 

Ben

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent Help Needed

Why? Please, details.


Is the icon greyed out?

You click on it and see nothing?

Have rebooted?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎03-25-2014
My Device: Blackberry 9320
My Carrier: Three

Re: Urgent Help Needed

The icon isnt greyed out; when i scroll over it, it doesnt let me click it at all.

 

Click it and nothing happens 

 

I have tried to reboot with no success afterwards 

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent Help Needed

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎03-25-2014
My Device: Blackberry 9320
My Carrier: Three

Re: Urgent Help Needed

How do I get t the Services Status?

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent Help Needed

by following the exact path I stated above.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code